Hangup Detection at the end off call

[erwan]

Is'it possible to detect the end off call in autodial ??

[mflorell]

We suggest using SIP/IAX or PRI/T1-E1 trunks with VICIDIAL since hangup detection is not very reliable and digital trunks are always good at sending hangup signals quickly.

[erwan]

I use SIP trunk

[mflorell]

Can you explain the exact problem you are having?

Do you not hear the double tone when the customer hangs up?

[erwan]

yes i hear the double tone but the and off call in Vicidial Interface doesn't apeear . It's not possible to put the reaseon of end off call (ex: NO answer, Sale made, ...)

[mflorell]

I don't understand what you mean by "vicidial interface doesn't appear" at the end of call.

[erwan]

I mean the Webform named "Call Disposition"

[mflorell]

You always have to click on the Hangup Customer button to get to that screen.

[erwan]

Is there any possibility ???

[mflorell]

It always takes some actioon on the part of the agent to go to the disposition screen. The only real shortcut is using HotKeys where the agent can press the HotKey for the dispo that they want for the call and skip the dispo screen and go on to the next call.

What would you do if the customer hangs up and the agent needs to write comments after the call? Forcing the dispo screen would not allow this.

If you change a couple lines of code it could be posible to force a dispo screen by adding the hangup function call to the "customer has hungup" function.