New Install Vicidalnow CE 1.3 User Stats Recordings

General and Support topics relating to ViciDialNow and GoAutoDial ISO installers

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New Install Vicidalnow CE 1.3 User Stats Recordings

Postby enavaro » Mon Feb 01, 2010 12:21 pm

Hi,

Got problem with the user stats recording. When I use USER STATS > then search agent ADMIN. Then went down to the http://ip_address/RECORDINGS/GSM/201002 ... 12-all.gsm

Then got this error:

Forbidden

You don't have permission to access /RECORDINGS/GSM/20100201-234756_2012227912-all.gsm on this server.

How can I enable it???

Many thanks who has a kind heart to help me.

Note: I already bought PDF manual at Eflo.net but to enable setting isn't there.
VicidialNow CE 1.3
Version: 2.0.5-174
Build: 90522-0506
Asterisk 1.2.30.2
enavaro
 
Posts: 43
Joined: Tue Aug 25, 2009 1:56 pm
Location: Philippines

Postby gardo » Mon Feb 01, 2010 6:16 pm

Recording access is enabled by default via local area network only for security reasons. You need to edit "/etc/httpd/conf.d/vicidial-recordings" and insert your IP address or IP range. Reload or restart httpd after editing.

1. nano /etc/httpd/conf.d/vicidial-recordings
2. service httpd reload
http://goautodial.com
Empowering the next generation contact centers
gardo
 
Posts: 1926
Joined: Fri Sep 15, 2006 10:24 am
Location: Manila, 1004

Postby enavaro » Tue Feb 02, 2010 11:28 am

Thanks Gardo, but can you teach me how to make the recording files to be accessible in any ip private or public automatically?
VicidialNow CE 1.3
Version: 2.0.5-174
Build: 90522-0506
Asterisk 1.2.30.2
enavaro
 
Posts: 43
Joined: Tue Aug 25, 2009 1:56 pm
Location: Philippines

Postby enavaro » Tue Feb 02, 2010 11:38 am

Gardo I think the directory you are referring to is /etc/httpd/conf.d/vicidial_recordings.conf right ?

<Directory "/var/spool/asterisk/monitorDONE">
Order Deny,Allow
Deny from all
Allow from 127.0.0.1 192.168
Options Indexes FollowSymLinks

</Directory>

Alias /RECORDINGS /var/spool/asterisk/monitorDONE
Alias /recordings /var/spool/asterisk/monitorDONE

How can I make it accessible to any IP? Should I delete the 'Deny from all' ?

Need your advice. Thanks
VicidialNow CE 1.3
Version: 2.0.5-174
Build: 90522-0506
Asterisk 1.2.30.2
enavaro
 
Posts: 43
Joined: Tue Aug 25, 2009 1:56 pm
Location: Philippines

Postby enavaro » Tue Feb 02, 2010 11:45 am

Got it Gardo, just mark the 'Deny from all' just to allow any IP to access the recordings.

<Directory "/var/spool/asterisk/monitorDONE">
Order Deny,Allow
# Deny from all
Allow from 127.0.0.1 192.168
Options Indexes FollowSymLinks

</Directory>

Alias /RECORDINGS /var/spool/asterisk/monitorDONE
Alias /recordings /var/spool/asterisk/monitorDONE

Then do the httpd reload.

I can download recordings via my mobile internet dongle.

Thanks Gardo your the best. =)
VicidialNow CE 1.3
Version: 2.0.5-174
Build: 90522-0506
Asterisk 1.2.30.2
enavaro
 
Posts: 43
Joined: Tue Aug 25, 2009 1:56 pm
Location: Philippines

Postby gardo » Tue Feb 02, 2010 12:57 pm

Glad to know that it's ok now.
http://goautodial.com
Empowering the next generation contact centers
gardo
 
Posts: 1926
Joined: Fri Sep 15, 2006 10:24 am
Location: Manila, 1004


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