Support forum for the ViciBox ISO Server Install and ISO LiveCD Demo
Moderators: enjay, williamconley, Staydog, mflorell, MJCoate, mcargile, Kumba
by issam123 » Sat Feb 06, 2010 4:48 pm
we use the latest vicibox server with 20 agents and when they connect to the vicidial agents interface some agents (2) have the same session id how can we resolve this problem and can we give a fix session for an agent?.
Thanks
-
issam123
-
- Posts: 50
- Joined: Thu Feb 19, 2009 3:27 am
by mflorell » Sat Feb 06, 2010 9:28 pm
Simple answer: upgrade to 2.2.0rc4
Are your agents logging out properly?
Are your agents logging in with the same user IDs?
-
mflorell
- Site Admin
-
- Posts: 18387
- Joined: Wed Jun 07, 2006 2:45 pm
- Location: Florida
-
by issam123 » Sat Feb 06, 2010 10:05 pm
thanks
our agents logging out properly and sometimes 2 agents log with the same user id
-
issam123
-
- Posts: 50
- Joined: Thu Feb 19, 2009 3:27 am
by mflorell » Sun Feb 07, 2010 3:40 am
Agents CANNOT share User IDs. This breaks stuff, as you are finding out.
-
mflorell
- Site Admin
-
- Posts: 18387
- Joined: Wed Jun 07, 2006 2:45 pm
- Location: Florida
-
by issam123 » Sun Feb 07, 2010 6:26 am
yes, when we find them we logging out all agents to do a safe connection but when the 2 agents have the same session they log in with unique user id
-
issam123
-
- Posts: 50
- Joined: Thu Feb 19, 2009 3:27 am
by mflorell » Sun Feb 07, 2010 9:07 am
I would suggest upgrading to 2.2.0rc4, this is one of the things that has been improved since 2.0.5.
-
mflorell
- Site Admin
-
- Posts: 18387
- Joined: Wed Jun 07, 2006 2:45 pm
- Location: Florida
-
Return to ViciBox Server Install and Demo
Who is online
Users browsing this forum: No registered users and 28 guests
