real problem with vicidialnow

[mte2005]

hi

please i can't finished the steap listing in the vicidialnow pdf,
i'm in the last step, "page 16of17" , after dialing the lead,
i have a message tel me 'You are currently the only person in this conference'
i do not hung up but the agent interface dont hung up automaticly and the call still up.
i like that i have i probleme any where but i can't localise it, please help me do this.

best regards

[mflorell]

Please do not double or triple post. It does not help us to respond any faster.

[mte2005]

ok, i m sorry, i do this because i m thinking my post wan to be seen more
sorry
here is some one help me

[gardo]

This is your third posting for the same topic. Most of the time I ignore this kind of posting. As Matt has mentioned, this doesn't speed up our response.

Asterisk version?
Vicidial version?
Asterisk CLI when dialing?

[Michael_N]

ok, i m sorry, i do this because i m thinking my post wan to be seen more
sorry
here is some one help me

If you need urgent help then you should contact a consultant.

[mte2005]

consultant!!!!!!!!!!!!!!!!!
i'm in this forum to have a free information,
i'm a student and i do this to my project study.
so if this is a forum to sell service, you must close it and open a company consultant.
best regards

[gardo]

@mte2005: You definitely need to read this:

http://www.vicidial.org/VICIDIALforum/viewtopic.php?t=443&start=0&postdays=0&postorder=asc&highlight=

Learn some manners too.

[mte2005]

thanks you gardo for replay
i will read it and tell you if this help me or not
best regards

[Op3r]

one more thing.

Ask your question intelligently.

As your question doesnt have any clue on what is the problem.

Have you read the agent and manager manual?

Have you read the stickies?

and I call BS if VICIDIAL is going to be used for hobby system. Please remember we are not born yesterday.

[mte2005]

i now you are not born yesterday Mr op3r
but i m not a layer, this search is for my formation "memory & Project End of study"
my question sir is very clear, i'm installing vicidialnow cd, configuring asterisk,using xlite softphone,if i place a call from xlite directly, the call is good and i can rich my destination call, but i cant initiate my first call from the vicidial client
i do every thing motioned in the getting started pdf but i m blocked in the last step, i log my client in the client interface, a receive a call, after answering i heir "You are currently the only person in this conference'" i do what the pdf says, a do not hung-up Intel i m logged out from the interface, but after when i m relogged i have the same thing infinitely

thanks to help

regards

[Michael_N]

i now you are not born yesterday Mr op3r
but i m not a layer, this search is for my formation "memory & Project End of study"
my question sir is very clear, i'm installing vicidialnow cd, configuring asterisk,using xlite softphone,if i place a call from xlite directly, the call is good and i can rich my destination call, but i cant initiate my first call from the vicidial client
i do every thing motioned in the getting started pdf but i m blocked in the last step, i log my client in the client interface, a receive a call, after answering i heir "You are currently the only person in this conference'" i do what the pdf says, a do not hung-up Intel i m logged out from the interface, but after when i m relogged i have the same thing infinitely

thanks to help

regards

You need to provide the information below.

Asterisk version?
Vicidial version?
Asterisk CLI when dialing?

[mte2005]

hi michael
i m using vicidialnow CE 1.3
so my astrisk version is 1.2.30.2 and my vicidial version is Astguiclient/Vicidial 2.0.5.1rc1
if i place a call directly from xlite whit my account cc100 the cli give me this

-- Executing AGI("SIP/cc100-0916b618", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("SIP/cc100-0916b618", "SIP/sip/33172790849||To") in new stack
-- Called sip/33172790849
-- SIP/sip-090a3dd0 is making progress passing it to SIP/cc100-0916b618
== Spawn extension (default, 333172790849, 2) exited non-zero on 'SIP/cc100-0916b618'
-- Executing DeadAGI("SIP/cc100-0916b618", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0-----CANCEL----------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
-- Executing Dial("SIP/cc100-0916b618", "SIP/sip/||To") in new stack
-- Called sip/


if i open the client vicidial directly i receive a call from ACagcW12664566225 if i answer i have a msg telling me 'You are currently the only person in this conference 'and it kep answering if i ignore it and i clik dial next, i have the lead in the interface but noting to my xlite,and after 60seconde the interface will be login out, now if i re log in i have the same thing

[gardo]

Please paste your Asterisk CLI when dialing using Vicidial.

[mte2005]

hi gardo, thanks for you replay
this is my cli if i dial using asterisk, when i have the famous message ''you are the only user in this conference ''

> Channel SIP/cc100-09da28e0 was answered.
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing MeetMe("SIP/cc100-09da28e0", "8600051|F") in new stack
== Parsing '/etc/asterisk/meetme.conf': Found
-- Created MeetMe conference 1023 for conference '8600051'
-- Playing 'conf-onlyperson' (language 'en')
-- Hungup 'Zap/pseudo-572387400'
== Spawn extension (default, 8600051, 1) exited non-zero on 'SIP/cc100-09da28e0'
-- Executing DeadAGI("SIP/cc100-09da28e0", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
-- Executing Dial("SIP/cc100-09da28e0", "SIP/sip/||To") in new stack
-- Called sip/
== Spawn extension (default, h, 2) exited non-zero on 'SIP/cc100-09da28e0'
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1

[gardo]

This is your problem. It's a dialplan issue.

-- Executing Dial("SIP/cc100-09da28e0", "SIP/sip/||To") in new stack
-- Called sip/]

What's the dialplan entry on your carriers (Admin -> Carriers)?

[mte2005]

this my vicidial dial plan in the web interface

exten => _.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _.,2,Dial(${TESTSIPTRUNK2010}/${EXTEN:1},,To)
exten => _.,3,Hangup

[brett05]

look
exten => _.,2,Dial(${TESTSIPTRUNK2010}/${EXTEN:1},,To)
this mean when you will dial you will drop the firt number above the phone number.
and here if you use this :
exten => _.,2,Dial(${TESTSIPTRUNK2010}/${EXTEN:1},,To)
so what you will drop ? your syntax is not good
try this :

exten => _.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _.,2,Dial(${TESTSIPTRUNK2010}/${EXTEN},,To)
exten => _.,3,Hangup

and in you compaing put the dial code to "X"

[mte2005]

ok brett05, i tray this now
thanks you alot

[mte2005]

thanks brett05
i'l doing wath you teking me, but this is not the problem
i resolved the problem anyway
thanks you all

[okli]

..i resolved the problem anyway..

It would be helpful to mention how you resolved it, wouldn't it?

[gardo]

This is your major issue as Brett05 pointed out. This is a catchall dialplan. Very dangerous to use with Vicidial. Breaks a lot of things.

this my vicidial dial plan in the web interface

exten => _.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _.,2,Dial(${TESTSIPTRUNK2010}/${EXTEN:1},,To)
exten => _.,3,Hangup

If you're calling US number, try the NPA-NXX format (1NXXNXXXXXX).

exten => _1NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _1NXXNXXXXXX,2,Dial(${TESTSIPTRUNK2010}/${EXTEN},,To)
exten => _1NXXNXXXXXX,3,Hangup

exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,2,Dial(${TESTSIPTRUNK2010}/${EXTEN:1},,To)
exten => _91NXXNXXXXXX,3,Hangup

[mte2005]

yes gardo, i will change it, i donne this juste to test my trunk config,
thanks

[jepps3]

Ok, I gotta bring up two things here.

First, I know we have a lot of international users here and English is not the first language in many cases...but, I gotta tell ya, the grammar on this one is cracking me up! I'm not trying to be a d*ck, it's just a lil' funny.

Second, mte2005 practically had a cow when he was told to hire a consultant if it was an emergency. He honestly believes that he is entitled to tech support on demand. Now, I'm sure we all know that he is full of sh*t about the "student project" story just so we can have sympathy and offer free support. The reality is that he is in Nigeria trying to startup a call center in his garage for the first time. After he gets this issue solved, watch how he freaks out when he finds out he actually has to pay for carrier trunks.

I just find it hilarious that he yelled "CONSULTANT!!!!" It almost sounded like he was saying "Kiss my A$$, you GONNA tell me how to do this, NOW!"

Don't forget... mte2005 has a "school project" and when he wants support he better get it fast.... And for FREE! We are all his servants and we must obey!