New Install - outbound problem

General and Support topics relating to ViciDialNow and GoAutoDial ISO installers

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New Install - outbound problem

Postby tommyinnn » Wed Feb 24, 2010 12:53 pm

VERSION: 2.0.5-174
BUILD: 90522-0506

Hi guys, I have just installed a fresh installation of Vicidial now, which went without errors, everything seems to be running great, my softphone (xLite) connects with ViciDial fine, but I can't get it to place a call, either through Vici or the softphone - we also have a active Vicidial installation on a remote server that runs great, so I'm using the same carrier settings on this new installation so that can't be the problem
- can someone tell me some things I can do to trouble shoot this? Thanks in advanced!
VERSION: 2.2.1-237
BUILD: 100510-2015
VicidialNow - Upgraded from 1.3 to Vicidial 2.2 SVN via SSH instructions (7/2010)
Multi-Server - Single Database

http://myautodj.com
http://icecastautodj.com
tommyinnn
 
Posts: 111
Joined: Thu Jan 07, 2010 3:27 pm

Postby gardo » Wed Feb 24, 2010 10:22 pm

Asterisk CLI?
http://goautodial.com
Empowering the next generation contact centers
gardo
 
Posts: 1926
Joined: Fri Sep 15, 2006 10:24 am
Location: Manila, 1004

Postby tommyinnn » Thu Feb 25, 2010 8:47 am

It has something to do with the internet connection to the server (I think), when I add the default gateway address, it comes back
Network is Unreachable
The address I'm entering is the one we got from the internet provider.
The address 192.168.1.1 is for our wireless router
When I connect the server to the modum (cable), I can't access VIci at all, but if I plug it into the router, I can


-- Executing DeadAGI("SIP/200-09bb80b0", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----3-----CHANUNAVAIL----------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
tommyinnn
 
Posts: 111
Joined: Thu Jan 07, 2010 3:27 pm

Postby tommyinnn » Fri Feb 26, 2010 10:23 am

turned out to be the Linux firewall, here's what I did


Disable / Turn off Linux Firewall (Red hat/CentOS/Fedora Core)

Type the following two commands (you must login as the root user):
# /etc/init.d/iptables save
# /etc/init.d/iptables stop

Task: Enable / Turn on Linux Firewall (Red hat/CentOS/Fedora Core)

Type the following command to turn on iptables firewall:
# /etc/init.d/iptables start
VERSION: 2.2.1-237
BUILD: 100510-2015
VicidialNow - Upgraded from 1.3 to Vicidial 2.2 SVN via SSH instructions (7/2010)
Multi-Server - Single Database

http://myautodj.com
http://icecastautodj.com
tommyinnn
 
Posts: 111
Joined: Thu Jan 07, 2010 3:27 pm


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