Is Vicidial the way to go for inbound calls only call center

[lin]

Hi,

We want to build a help hotline (aka call center) that only takes inbound calls. It needs queue supports etc. Wonder if Vicidial is the right thing to use. Is there a way to turn off predictive and blend dialing features that come with Vicidial?

lin

[mflorell]

Yes, in fact we have several large clients that are 95-100% inbound call centers running ViciDial.

There is a System Settings option celled "Outbound Auto-Dial Active" that can disable all list dialing abilities from ViciDial and simplify the interface if it is set to disabled.

[JayKriz]

Inbound call is important to as a customer service because we need to please the customer in a proper way, even it is not in person communication. The Vicidial has an ability to full fill the system to make some rapport of an inbound call.