Asterisk Flash Operator Panel integration

[brett05]

Would you like to have Asterisk Flash Operator Panel in our vicidial to monitring the outboud and inbound panel with flash ?

[williamconley]

i mean, all it does is monitor a text file and show graphic results ... so the cpu hit shouldn't be too bad.

[gmcust3]

Like

http://www.asternic.org/

[brett05]

yes true that the cpu with me too bad so here we will use the multiserver for it,and as you like i have suggest a features to vicidial and i know that many use this before and finaly the choose will return for you

[aouyar]

Flash Operater Panel (FOP) hooks directly to AMI interface. It would not make sense to use FOP as is for Vicidial. FOP would not show any information of agent states (INCALL, WAIT, PAUSE, etc.); remember that the agent would have an active call to the conference channel when logged in and would be shown having an active call all the time in FOP.

The real question is whether a more fancy Real-Time interface based on Flash, maybe inspired by FOP is necessary. The fancy application would work much better than FOP, because it would not have to decipher AMI events and it could hook directly to vicidial database tables like vicidial_live_agents. But seem like this could basically require a complete rewrite of FOP.

And if you ask me I am pretty accustomed to using the present Real-Time Interface, it concentrates an amazing amount of information in a quite simple interface. For me a fancy flash interface would not be such a high priority and it could complicate code maintenance. Though I would vote for and work towards a better looking Real-Time interface based on good old HTML Tables developed using PHP.

[mflorell]

We have a client that wrote their own flash report panel, it is very customized to their own business rules though so it would not work with just a stock ViciDial install.

[williamconley]

The FOP from FreePBX, which is designed for "basic asterisk" can have the panels "redefined" after you learn the syntax. It could be set up to monitor the Conferences and Phones ONLY and probably be a nice "busy/free" monitor at least. Not to mention the ability to "kill a call" from within the interface.

It is a nice little tool.

[PaulScott]

It will be great to have some kind of FOP2 interface to use by our receptionist at front desk to screen incoming calls and do transfers to INGROUPS as needed.

The idea is to get some panel / UI (flash, ajax, ...) to give Vicidial / Asterisk some nice features in a simple and polished friendly interface.

[williamconley]

that's already fairly easy with a sep box running FreePBX or by adding the FOP to your existing server (not recommended because it will add unnecessary load, unlike a sep server).

remember that the FOP is not limited to FreePBX any more than the Recording interface is for voicemail.