No Live Call

[g_ram]

Hi All

I have a problem with outbound, i can log the agent and the phone, make the dial but never pass to LIVE CALL state. We can comunicate with the customer and we have audio in both ways, but the call never get LIVE CALL status

Pls help i'm going mad


VERSION: 2.0.5-174
BUILD: 90522-0506

if you need some other info let me now

PS: i'm thinking install other server from scrath to see if the problem is there, dont now what you think guys
Excuse my english

[Janky]

is the client just coming onto the line with no other information in the agent interface changing? in other words is the lead information being populated?

nothing happening at all only voice? or just no call status change?

[g_ram]

The lead information is being populated, i mean, i can see the customer info when i put dial next. And comunication is normal, i can pass audio in both ways but no call status change, and is like the interface don't recognize a call is established because is stay waiting for ring and the seconds counter is progressing

Thanks in advance

[g_ram]

update in my problem

when i made the call CLI show me

WARNING[22741]: chan_sip.c:6039 parse_ok_contact: Invalid host '93403684'

93403684 is the number i calling

thanks in advance

[tommyinnn]

I had the problem before - when a agent logged in, the "live call" would appear and the transfer / park buttons were enabled - after that, nothing - no live call and the transfer / park buttons didn't work - until the agent logged out, and back in - calls weren't being recorded either - that was with manual calling - switched to predictive dialing and it worked fine...
That was when we were using the Aretta ( https://aretta.com/sip/ ) free trail - switched to paid and both manual and predictive worked
Does yours work in predictive? If so, you may wanna check your dialing plan.

[g_ram]

Thanks for the reply

The difference that i see with your problem is that i never able get outbound call with LIVE status (predictive or manual), inbound no problem, but outbound is the issue.
I follow your advice and check my dialplan, but all is ok, i compared my vicidial with a working vicidial and the config is the same in extensions and sip.conf

Any suggest will be apreciatte

Thanks in advance

[tommyinnn]

Unless there is something wrong with your install or config, it seems to be a dial plan issue - but I am far from a expert so don't rely on my answer...
If you suspect that is the case, FlowRoute also has a free sip offer, they give you $0.25 credit and their included dial plan works with ViciDial - so you may wanna give them a try and see if it's working then.

[g_ram]

Thanks but seems that is not the issue, i review my dial plan and is the same that one is working right now.
I gonna try to look the answer but any help will be apreciated

greetings

[mflorell]

Try upgrading to 2.2.0, we have changed manual dial call progress significantly since 2.0.5

[g_ram]

I upgraded to the last version and nothing, still not working

I'm going to try installing vicibox and see how this goes.

Thanks anyway

[gardo]

And don't forget to post your Asterisk CLI when dialing.

[williamconley]

and NOT 3000 lines of it! just the moment of your dial attempt! LOL

also show the result of "screen -list" from your cli

[g_ram]

I solved the problem finally

it was my mistake entirely, i've jumped the carrier creation and we have using a manual dialplan, so for that reason the call are established but always with status NO LIVE CALL, because never used the correct trunk.

By the way thanks to all for advices served me as a guide to find the problem, this is an excellent forum

Ps. what is the use of screen -list ???

greetings

[williamconley]

vicidial, when properly installed, maintains several scripts which runs in "screens" on the asterisk server. if any of these are missing, you have a problem. it is always a quick way to find out if you have a MAJOR problem (as is asterisk -R, which will open an asterisk console or FAIL if asterisk is not running!)

if you only have two or three of the screens in the list, or none, you have a problem. run it when your server is healthy a few times and if you ever have a problem (vicidial does not seem to be doing its job), this is a good way to see if Vicidial is even at the helm.