User CallBacks / Anyone Callback Question

[porpoise3]

Hi ALL !,

When an Agent has dispositioned a call as a "My Callback only" and I go in administratively to that user and see that the leads are set as such or set to "Anyone" and I select :

Remove LIVE Callbacks older than one month for this user
<OR>
Remove LIVE Callbacks older than one week for this user

it says that it has made the calls "inactive".... Where does that call "goto" ?

And do I have to manually set ea call as another disposition ...ie... No Answer..or Answering Machine in order to get that call to be placed back in the lead file when I reset the list for it to be dialed.

THANKS and hope your day and week are going well !

[williamconley]

my call only deactivates the call until the time comes to call it. then it becomes active and the agent will see that they have active callbacks.

have you read the manual? it's kinda complex, but if you search these forums you'll find a few discussions on the topic that may help you out.

[porpoise3]

Thanks williamconley,
And I am reading "My Bible" as we "speak"...lol
I'll keep plugging along with it....appreciate it