Calls answered by a human sometime

[lmora]

This is my proposal to expand the criteria supported to filter records.
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Let's suppose there are 2 prospects with the following conditions
=> Prospect 1
it's been called 8 times.
8. NA <= Current status
7. NA
6. PTP (promise to pay)
5. NA
4. NA
3. Hungup (human answered)
2. Callback (human answered)
1. NA

=> Prospect 2
it's been called 8 times too.
8. NA <= Current status
7 to 1. NA

Both prospects has NA as most recent status but I temporarily would stop dialing prospect 2 because chances are it's discontinued. But I absolutely would redial prospect 1 especially if I'm doing a collections campaign.

As far as I know, there is no way to create a filter combined with a Dial Status to retrieve prospects that meet a criteria like "NAs that have been dialed equal or less to x number of calls that also have not been ever answered by a human OR (PLUS) those NAs answered by a human sometime"

The only variable involved that is missing in order to make a filter as this is a Human Answered flag.
Consequently, I'm proposing to add a Human Answered flag to vicidial_list table that is set to Yes/True/1 when a prospect is dispositioned with a status (either custom or system) that was defined as Human Answered to Yes and after the flag should be locked otherwise should keep a false value.

One of the advantages of this kind of filter that come to my mind is an improvement to the contact rate of a campaign as it is redialed several times.

Thanks

[williamconley]

Perhaps a "validated" (we know this number IS for this person!)?

I think that would be marvelous.

For now: you COULD create a second "list" and move those with "human answered" to the second list with a script after each run (or every hour, or something). Then the second list would have only validated numbers in it.

Brilliant idea for a feature, though.

[mflorell]

Please create a ticket in the tracker if you get a chance.

We recently have been doing some very interesting things like this for clients with custom PHP scripts and the new Dispo URL feature.

[lmora]

Matt

Here is the new feature report

William, I considered your feedback and made more complete the idea.

Thanks