Manual Dial no ring sound

[bhavionline]

Hello,

I have a vicidialnow setup
VERSION: 2.0.5-174
BUILD: 90522-0506

The agent is not able to hear the ring sound when dialing in manual mode.
I have already read the related forum messages and hence tried using the Trunkloop, here is my trunk defination

exten => _0001.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _0001.,2,Dial(${TRUNKloop}/${EXTEN:3},,tTo)
exten => _0001.,3,Hangup


exten => _1.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _1.,2,Dial(${SIPLIVE}/${EXTEN},,tTo)
exten => _1.,3,Hangup

But no luck.
Please let me know if there is any settings that i am missing out. For your information i can hear a ring sound when i call directly from xlite so i guess its not a carrier issue.

Regards

[williamconley]

does the call get made? (are you discussing ONLY ring tone, or is the call failing?)

please also post your installation method and asterisk version and whether there is any other software on your box.

[bhavionline]

Yes the call gets connected, its just the ringtone.

Asterisk Version :Asterisk 1.2.30.2
I have installed the ISO image on the vicidialnow site to install.

There are no other softwares running.

Regards

[williamconley]

look up the "dial" command on asteriskguru or another asterisk documentation site. you can add a code to the dial options to "force" a ring tone locally.

however, do NOT delete any of the existing dial options, that would be detrimental to the health of your dialer

and remember that this needs to be tested before rolling out.

vicidial is designed for "autodial" mode, so there isn't supposed to be anyone listening to/for ring tones.

[bhavionline]

I added the r option in the dial plan to force asterisk to generate a ringtone but without luck. Please advise.

[williamconley]

interesting. can i have the CLI output during the call (not 3000 lines now, just when it dials a call that makes no sound .. after you added the r)

[bhavionline]

-- Executing MeetMe("Local/8600051@default-d022,2", "8600051|F") in new stack
> Channel Local/8600051@default-d022,1 was answered.
-- Executing AGI("Local/8600051@default-d022,1", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/8600051@default-d022,1", "IAX2/ASTloop:test@127.0.0.1:40569/18006682837||tTo") in new stack
-- Called ASTloop:test@127.0.0.1:40569/18006682837
-- Accepting AUTHENTICATED call from 127.0.0.1:
> requested format = slin,
> requested prefs = (gsm),
> actual format = ulaw,
> host prefs = (ulaw),
> priority = mine
-- Executing AGI("IAX2/ASTloop-4697", "agi://127.0.0.1:4577/call_log") in new stack
-- Call accepted by 127.0.0.1 (format ulaw)
-- Format for call is ulaw
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("IAX2/ASTloop-4697", "SIP/testlive/18002017575||tTor") in new stack
-- Called testlive/18002017575
-- IAX2/127.0.0.1:40569-11518 is ringing
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1

It is showing ringing on the CLI but i can not hear a ring, he directly get the customers voice

[williamconley]

-- Executing AGI("Local/8600051@default-d022,1", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/8600051@default-d022,1", "IAX2/ASTloop:test@127.0.0.1:40569/18006682837||tTo") in new stack

-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("IAX2/ASTloop-4697", "SIP/testlive/18002017575||tTor") in new stack

Interesting. I note two dial commands executed in succession. One does not have the r.

[benomg]

wow. i thought that vicidial just wasn't able to feed back a ringing tone. my users will be happy. I have had the "r" option forever but it has never worked.

I read through this, http://www.voip-info.org/wiki/view/Asterisk+cmd+Dial, and then tried the "R" option and now there is a ringing tone for the caller.

[franko]

Hi guys is there any update as regards geting a ring out when agents are manual dialing tried the link above with no luck

[williamconley]

1) Post your system information whenever you post.

2) what exactly did you try from the link above?

[benomg]

So the page I was linking to is gone. Rather than find another link I'll try to explain it myself.

In your dial plan,

i.e.

Code: Select all

exten => _X.,2,Dial(${IAXTRUNK}/${EXTEN},,tTor)

... the "tTor" part is a set of options for the Dial() function. Try changing "r" to "R". They are both meant to make the caller's line ring when calling someone but they are slightly different options in some way beyond my understanding. "R" works for me while "r" does not.