DROP (Status) Calls will remain in queue, Possible??

[shariq]

Is it possible that the Dropped call will remain in the queue but status should be mark as Dropped (without re-entering the call in Ingroup(queue)).

The reason is one of my client want a report to see how many calls abandoned within the threshold time of the Ingroup and how many calls abandoned after the threshold time. But the call will never dropped by the system. Either the call will answer by an agent or the customer can only hangup their call. If the customer hangs up the call after the threshold then the status of the call will be marked as Drop.

How can i differentiate these types of Ingroup calls?

Shariq Khan
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VERSION: 2.2.0-234
BUILD: 100116-0718
Asterisk v1.4

[mflorell]

You could use another in-group after the drop timeout of the first ingroup. Also in SVN/trunk(2.4) we have changed the statuses used for non-abandon dropped calls:

TIMEOT - Inbound call Drop Timeout, call waited until drop-seconds and was sent on to the drop action
AFTHRS - Inbound after hours drop, call received outside of in-group call time
NANQUE - Inbound no agent no queue drop, no agent logged in

[shariq]

TIMEOT - Inbound call Drop Timeout, call waited until drop-seconds and was sent on to the drop action

And What about the actions? any new action will also added in trunk, actually i want the action that the call Still in same Queue but change the status of call to TIMEOT.

Here my problem is, call never disconnect by the system but status of the call will change after passing the specified interval, when the call is in queue.

[mflorell]

sounds like a new feature request to me.

[bghayad]

Whenever we look at the reports (real time report, or inbound reports), we see the DROP calls is talking about the NANQUE and this is really does not reflect the real drop down which should includes the Time Out calls (where the caller stayed in the queue until reached the time out without reaching the agent). This is the real drop calls !

Why the drop calls is calculated by NANQUE (and this is what I see in the real time report) and not including the time out calls for example? How can this be modified?

Regards
Bilal