The coding part and working

[diveshsareen]

Hi,
I have successfully been able to install the live demo cd and can view the interface. However, I want to practise it the coding part and see how to set recording place and deal with other operational issues as a IT person in a call centre. Please suggest how I can practise and improve myself on these things please. Thanks.

[williamconley]

manager's manual and the agent manual. instruction for most of the common setups are included, go through the manager's manual one step at a time.