ERI status and missing recordings.

[Flashhunter]

hello.

one of our agents encountered ERI status and we can't find the lead recordings. any possible solution?? please........... thanks...

[mflorell]

ERI means an agent was on a live call when their browser lost connection to the web server or they closed thwir browser in the middle of a call.

[clark_kent]

ERI means an agent was on a live call when their browser lost connection to the web server or they closed thwir browser in the middle of a call.

Hi Matt,

We are at a similar predicament. If a lead status was ERI, does that mean that we will have no recording of the live call as this designed this way?

[mflorell]

There very well may be a recording, but depending on when the agent closed their browser you may have to go searching for the file.