Outbound Calling Reports Problem

[powehouse]

We have version asterisk1.2 astguiclient 2.0 RC5
The inbound reports is working properly the problem is with the outbound reports, the information being populated is not complete.
Here's a copy of the report

Outbound Calling Stats 2010-04-08 16:47:02

Time range: 2010-04-08 00:00:00 to 2010-04-08 23:59:59

---------- TOTALS
Total Calls placed from this Campaign: 4375
Average Call Length for all Calls in seconds: 0

---------- HUMAN ANSWERS
Total Human Answered calls for this Campaign: 1701
Average Call Length for all HA in seconds: 0 Total Time: 0:00

---------- DROPS
Total Outbound DROP Calls: 0 0%
Percent of DROP Calls taken out of Answers: 0 / 1701 0%
Average Length for DROP Calls in seconds: 0
Productivity Rating: 0.11

---------- NO ANSWERS
Total NA calls -Busy,Disconnect,RingNoAnswer: 26 0.59%
Total auto NA calls -system-set: 0
Total manual NA calls -agent-set: 26
Average Call Length for NA Calls in seconds: 0

---------- CALL HANGUP REASON STATS
+----------------------+------------+
| HANGUP REASON | CALLS |
+----------------------+------------+
| AGENT | 4375 |
+----------------------+------------+
| TOTAL: | 4375 |
+----------------------+------------+

---------- CALL STATUS STATS
+--------+----------------------+----------------------+------------+----------------------------------+----------+
| | | | | CALL TIME |AGENT TIME|
| STATUS | DESCRIPTION | CATEGORY | CALLS | TOTAL TIME | AVG TIME |CALLS/HOUR|CALLS/HOUR|
+--------+----------------------+----------------------+------------+------------+----------+----------+----------+
| AM | Answering Machine | UNDEFINED | 2398 | 0:00 | 0:00 | 0.00 | 8.24 |
| B | Busy | UNDEFINED | 26 | 0:00 | 0:00 | 0.00 | 0.09 |
| CBHOLD | | | 250 | 0:00 | 0:00 | 0.00 | 0.86 |
| CLOSE | Closed Sale | UNDEFINED | 7 | 0:00 | 0:00 | 0.00 | 0.02 |
| CPROB | Circuit Problem | UNDEFINED | 18 | 0:00 | 0:00 | 0.00 | 0.06 |
| DAIR | DEAD AIR | UNDEFINED | 78 | 0:00 | 0:00 | 0.00 | 0.27 |
| DISC | Disconnected Number | UNDEFINED | 54 | 0:00 | 0:00 | 0.00 | 0.19 |
| DNC | DO NOT CALL | UNDEFINED | 85 | 0:00 | 0:00 | 0.00 | 0.29 |
| FAX | Fax Machine | UNDEFINED | 7 | 0:00 | 0:00 | 0.00 | 0.02 |
| HUNGUP | HUNG UP | UNDEFINED | 105 | 0:00 | 0:00 | 0.00 | 0.36 |
| LANGBR | Language Barrier | UNDEFINED | 4 | 0:00 | 0:00 | 0.00 | 0.01 |
| NI | Not Interested | UNDEFINED | 301 | 0:00 | 0:00 | 0.00 | 1.03 |
| NOANS | No Answer | UNDEFINED | 508 | 0:00 | 0:00 | 0.00 | 1.75 |
| NOQUAL | Not Qualified | UNDEFINED | 70 | 0:00 | 0:00 | 0.00 | 0.24 |
| NORING | NOT RINGING | UNDEFINED | 202 | 0:00 | 0:00 | 0.00 | 0.69 |
| NOTAV | Not Available | UNDEFINED | 158 | 0:00 | 0:00 | 0.00 | 0.54 |
| PMAN | PRIVACY MANAGER | UNDEFINED | 3 | 0:00 | 0:00 | 0.00 | 0.01 |
| QUAL | Qualified Lead | UNDEFINED | 13 | 0:00 | 0:00 | 0.00 | 0.04 |
| UCBACK | Unspecified Call Bac | UNDEFINED | 26 | 0:00 | 0:00 | 0.00 | 0.09 |
| WRONG | Wrong Number | UNDEFINED | 62 | 0:00 | 0:00 | 0.00 | 0.21 |
+--------+----------------------+----------------------+------------+------------+----------+----------+----------+
| TOTAL: | 4375 | 0:00 | 0:00 | 0.00 | |
+------------------------------------------------------+------------+------------+---------------------+----------+

---------- CUSTOM STATUS CATEGORY STATS
+----------------------+------------+--------------------------------+
| CATEGORY | CALLS | DESCRIPTION |
+----------------------+------------+--------------------------------+
+----------------------+------------+--------------------------------+
| TOTAL | 0 |
+----------------------+------------+

---------- AGENT STATS
+--------------------------+------------+------------+--------+
| AGENT | CALLS | TIME H:M:S |AVERAGE |
+--------------------------+------------+------------+--------+
+--------------------------+------------+------------+--------+
| TOTAL Agents: 0 | 1 | 0:00 | 0:00 |
+--------------------------+------------+------------+--------+
| Average Wait time between calls 2:54 |
+-------------------------------------------------------------+

Run Time: 0 seconds


------------------------------------------------------------------
Help would be much appreciated

[williamconley]

when you post, please post your entire configuration including (but not limited to) your installation method, vicidial version and build, asterisk version, telephony hardware (model number is helpful here), cluster information if you have on, and whether any other software is installed in the box.