Vicidialnow How to add Carrier correctly?

[Niraj0011]

Hi , I recently installed vicidialnow 1.3 for my call center. Asterisk Version: 1.2.30.2
I have set carrier but still from agent window call are not getting connected, its saying ""I am sorry, that is not a valid extension, please try again"
And if I am trying manual dial from xlite its showing call failed 404 not found where user name is cc100
Here are details which I am using

Registration String: register=> 2758539:231424@62.85.163.184

[V4U-outbound]
type=friend
dtmfmode=auto
host=62.85.163.184
context=outbound
username=2758539
fromuser=2758539
trustrpid=yes
sendrpid=yes
secret=231424
allow=all
nat=yes



exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,2,Dial(SIP/${EXTEN:1}V4U-outbound,,o)
exten => _91NXXNXXXXXX,3,Hangup

Please advice what is the correct setting and what else I am missing ?
And if I have added 2-3 carriers and all are active then how it will select which one to use for dialing?

Thanks in advance for your support .

Regards
Niraj

[gardo]

You're almost there. Just missing out some more entries. You need to define a "Global String" entry on the carrier section. Something like:

SIPtrunk = SIP/V4U-outbound

You then need to call this on the dialplan:

exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,2,Dial(${SIPtrunk}/${EXTEN:1},,o)
exten => _91NXXNXXXXXX,3,Hangup

Notice that in your dialplan the dial prefix is "9". You can have different dial prefix for different campaigns and for different carriers. The example below uses "8" as dial prefix.

SIPtrunk2 = SIP/V4U-outbound2

exten => _81NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _81NXXNXXXXXX,2,Dial(${SIPtrunk2}/${EXTEN:1},,o)
exten => _81NXXNXXXXXX,3,Hangup

In your campaign settings (dial prefix), you can either put "9" or "8" depending on the carrier you want to use.

[Niraj0011]

Thanks for your response, but still same problem
In CAMPAIGN I have set Dial Prefix: X and when I uploaded new list I have set 44 Phone Code Override as I was preparing list for UK calling.

I have set Global String and dialplan according to your suggestion but still not able to connect call.

Please advice if missing anything else

Regards
Niraj

[gardo]

Posting the Asterisk CLI when dialing will help us a lot.

[Niraj0011]

Posting the Asterisk CLI when dialing will help us a lot.

Here is the logs
== Manager 'sendcron' logged on from 127.0.0.1
> Channel SIP/cc100-095da9c8 was answered.
-- Executing MeetMe("SIP/cc100-095da9c8", "8600051|F") in new stack
== Parsing '/etc/asterisk/meetme.conf': Found
-- Created MeetMe conference 1023 for conference '8600051'
-- Playing 'conf-onlyperson' (language 'en')
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing MeetMe("Local/8600051@default-c325,2", "8600051|F") in new stack
> Channel Local/8600051@default-c325,1 was answered.
== Starting Local/8600051@default-c325,1 at default,9442085072665,1 failed so falling back to exten 's'
== Starting Local/8600051@default-c325,1 at default,s,1 still failed so falling back to context 'default'
-- Sent into invalid extension 's' in context 'default' on Local/8600051@default-c325,1
-- Executing Playback("Local/8600051@default-c325,1", "invalid") in new stack
-- Playing 'invalid' (language 'en')
Apr 15 10:27:23 WARNING[12411]: file.c:1045 ast_waitstream: Unexpected control subclass '-1'
== Manager 'sendcron' logged off from 127.0.0.1
vici*CLI>

Thanks
Niraj

[gardo]

This is where the problem lies:

== Starting Local/8600051@default-c325,1 at default,9442085072665,1 failed so falling back to exten 's'

You don't have a dialplan entry to match 9442085072665. Your dialplan entry is:

exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,2,Dial(${SIPtrunk}/${EXTEN:1},,o)
exten => _91NXXNXXXXXX,3,Hangup

91NXXNXXXXXX does not cover 9442085072665.

What country are you calling into?

[Niraj0011]

We call to UK(+44), please let me know what should be correct dial plan for UK calling


Many Thanks
Niraj

[gardo]

You can try the dialplan below for UK calls.

exten => _944.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _944.,2,Dial(${SIPtrunk}/${EXTEN:1},60,o)
exten => _944.,3,Hangup

Just make sure you use dial prefix "9" in your campaign settings.

We call to UK(+44), please let me know what should be correct dial plan for UK calling


Many Thanks
Niraj

[Niraj0011]

Thanks a lot finally its work now

[neoman]

How to Config austrelia dialing Plan

[gardo]

You need to ask your carrier what's the dialplan.

How to Config austrelia dialing Plan