vicidial.org

by **chev** » Tue Apr 13, 2010 10:49 pm

Im a bit confused, im running the new version 2.2 and im seeing carrier stats and cancel is rapidly moving upwards. Does anybody know what does CANCEL mean on the carrier stats on the real-time screen?

by **mflorell** » Tue Apr 13, 2010 11:08 pm

CANCEL means that the dial timeout was hit and ViciDial hang up on the call without receiving an answer.

What do you have your dial timeout set to for your campaign?

by **chev** » Wed Apr 14, 2010 1:24 am

its set to 25 s

by **mflorell** » Wed Apr 14, 2010 2:18 am

That should mean that every CANCEL that shows up is a call that was ringing for 25 seconds, then the system hung up on the call.

by **chev** » Thu Apr 15, 2010 8:50 pm

very useful info thanks Matt

by **benn371** » Mon Feb 18, 2013 2:35 pm

mflorell wrote:That should mean that every CANCEL that shows up is a call that was ringing for 25 seconds, then the system hung up on the call.

What would be the disposition status given for those calls ?

by **williamconley** » Mon Feb 18, 2013 3:24 pm

NA (No Answer Autodial).

vicidial.org

Cancel on Carrier stats (2.2.0)

Cancel on Carrier stats (2.2.0)

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Re: Cancel on Carrier stats (2.2.0)

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