2.2.0 Release Candidate 8 is Out!

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2.2.0 Release Candidate 8 is Out!

Postby mflorell » Tue Apr 13, 2010 11:02 pm

We just posted 2.2.0 RC 8 to sourceforge

https://sourceforge.net/projects/astguiclient/files/


Please test it out if you can and we should be able to do a full release soon.

There are many more small bug fixes as well as minor feature enhancements in this RC, and at this point 2.2.0 is installed on several dozen of our client sites and is proven to be very stable.

If you are upgrading from rc7 or earlier please be sure you add the following to extensions.conf:

exten => _8320*.,1,AGI(VD_amd.agi,${EXTEN}-----YES)
exten => _8320*.,2,Hangup


Here is a list of the rest of the changes since 2.0.5:

http://www.vicidial.org/VICIDIALforum/v ... php?t=9854
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Postby unicorncn » Fri Apr 16, 2010 10:01 am

Very well with this version.
All function can run well. Ready upgrade all server to this version.
But I cannot understand with the in-group on hold time setting,
When I set `Hold Time Option Seconds` = '30' and `Hold Time Option` = 'PRESS_VMAIL ', but when call in ,the VMAIL voice not sound at 30 second but almost seem random.

Checked the code, and find the hold time value is calculated from others.
But some one can give me advice to how to set the hold time to a suit value. And our old flow is callmenu-> music on hold(20s)->on hold prompt -> music on hold(20s) -> hold option messgaes(can press 1 to Vmail)... Thanks.

Surrounding:
centos 2.6.18-92.e15.vnow
Astersik 1.2.30.2
vicidial VERSION: 2.2.0-236 BUILD: 100413-2328
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Postby mflorell » Fri Apr 16, 2010 10:39 am

Hold Time Option settings are only activated when the ESTIMATED hold time is greater than the hold time seconds value.
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Postby unicorncn » Fri Apr 16, 2010 11:26 am

Oh, I see. That's great. Thank you mflorell.
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Missing Listen and Barge links in 2.2.0 RC8

Postby ajienolasco » Mon Apr 19, 2010 11:17 pm

I noticed that the listen and barge links are missing in the 2.2.0 RC8 version. Is this intentional?
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Postby mflorell » Tue Apr 20, 2010 12:42 am

yes, we removed those so people would use the built-in monitoring of the real-time screen instead. The links are just commented out in the HTML if you need them for some reason.
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Postby logandzwon » Tue Apr 20, 2010 9:31 pm

I downloaded and ran perl install.pl, but when I look in system settings I still see;

Version: 2.2.0rc7
DB Schema Version: 1193
DB Schema Update Date: 2010-03-30 05:00:15


what did I miss?
P4 3.40GHz w/ HT
3.2GB ram
Ubuntu 9.10 64bit
asterisk-1.4.27.1-vici
vtigercrm-5.1.0
astguiclient_2.2.0rc8
Sangoma VoiceTimer
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Postby okli » Tue Apr 20, 2010 11:00 pm

logandzwon wrote:...what did I miss?
I bet that's reading the UPGRADE document :)
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Postby mflorell » Wed Apr 21, 2010 8:15 am

There are no functional database updates from rc7 to rc8, so you can skip that step.
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Postby logandzwon » Wed Apr 21, 2010 10:08 am

okli wrote:
logandzwon wrote:...what did I miss?
I bet that's reading the UPGRADE document :)


Thanks guys,
UPGRADE document didn't call out different instructions to go from 2.2.0 beta to 2.2.0, it gave 2.0.5 to 2.2.0. Looking at the .sql included for 2.0.5 to 2.2.0 it looks like there are not any sql changes from b7 to b8.


So far beta 8 looks good, except the agents HATE the new sound that plays when they are connected to a customer. That sound is making them angry!!!
P4 3.40GHz w/ HT
3.2GB ram
Ubuntu 9.10 64bit
asterisk-1.4.27.1-vici
vtigercrm-5.1.0
astguiclient_2.2.0rc8
Sangoma VoiceTimer
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Postby mflorell » Wed Apr 21, 2010 12:01 pm

What sound does it play when it connects the customer?

all you need to do to upgrade to a newer RC is to run the perl ./install.pl script
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Postby logandzwon » Wed Apr 21, 2010 2:55 pm

mflorell wrote:What sound does it play when it connects the customer?

all you need to do to upgrade to a newer RC is to run the perl ./install.pl script


When it adds someone to the meetme it plays a sound to the conference to let them know someone has been added to the meeting. For whatever reason, between updated from (vici2.2.0b7 and asterisk1.4.27) to (vici2.2.0b8 and 1.4.27.1) that sound changed and my agents hate it.
P4 3.40GHz w/ HT
3.2GB ram
Ubuntu 9.10 64bit
asterisk-1.4.27.1-vici
vtigercrm-5.1.0
astguiclient_2.2.0rc8
Sangoma VoiceTimer
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Postby mflorell » Wed Apr 21, 2010 2:57 pm

What does the sound sound like?
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Postby logandzwon » Wed Apr 21, 2010 3:50 pm

mflorell wrote:What does the sound sound like?


It sounds like a stabbing double chime. Before updating it sounded like bal-oop.
P4 3.40GHz w/ HT
3.2GB ram
Ubuntu 9.10 64bit
asterisk-1.4.27.1-vici
vtigercrm-5.1.0
astguiclient_2.2.0rc8
Sangoma VoiceTimer
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Postby mflorell » Wed Apr 21, 2010 4:44 pm

You need to either use the ViciDial Group patched Asterisk or apply the changed enter and leave sounds and then recompile your Asterisk.

http://download.vicidial.com/required-a ... ici.tar.gz

or

cd ../asterisk-1.4.21.2
wget http://www.eflo.net/files/enter.h
wget http://www.eflo.net/files/leave.h
mv -f enter.h apps/enter.h
mv -f leave.h apps/leave.h
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Postby logandzwon » Thu Apr 22, 2010 9:16 am

mflorell wrote:You need to either use the ViciDial Group patched Asterisk or apply the changed enter and leave sounds and then recompile your Asterisk.

http://download.vicidial.com/required-a ... ici.tar.gz

or

cd ../asterisk-1.4.21.2
wget http://www.eflo.net/files/enter.h
wget http://www.eflo.net/files/leave.h
mv -f enter.h apps/enter.h
mv -f leave.h apps/leave.h


Looks like the vici enter/leave sounds got left out out of the 1.4.27.1-vici.

root@VICI:~# ls -la /usr/src/asterisk-1.4.27-vici/apps/enter.h
-rw-r--r-- 1 root root 6174 2009-02-18 14:16 /usr/src/asterisk-1.4.27-vici/apps/enter.h
root@VICI:~# ls -la /usr/src/asterisk-1.4.27.1-vici/apps/enter.h
-rw-r--r-- 1 root root 16995 2006-02-14 14:14 /usr/src/asterisk-1.4.27.1-vici/apps/enter.h


root@VICI:/usr/src/asterisk-1.4.27.1-vici# head apps/enter.h
/*
* U-law 8-bit audio data
*
* Source: enter.raw
*
* Copyright (C) 1999, Mark Spencer and Linux Support Services
*
* Distributed under the terms of the GNU General Public License
*
*/
Last edited by logandzwon on Thu Apr 22, 2010 9:21 am, edited 1 time in total.
P4 3.40GHz w/ HT
3.2GB ram
Ubuntu 9.10 64bit
asterisk-1.4.27.1-vici
vtigercrm-5.1.0
astguiclient_2.2.0rc8
Sangoma VoiceTimer
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Postby mflorell » Thu Apr 22, 2010 9:19 am

That is a possibility, I have not personally installed that one. We will look into it.
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Postby mcargile » Thu Apr 22, 2010 9:34 am

Yep. I forgot to put those in. I have uploaded a fixed version to http://download.vicidial.com
Michael Cargile | Director of Engineering | ViciDialGroup | http://www.vicidial.com

The official source for VICIDIAL services and support. 1-888-894-VICI (8424)
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Postby ekaftan » Thu Apr 29, 2010 8:56 am

mcargile wrote:Yep. I forgot to put those in. I have uploaded a fixed version to http://download.vicidial.com


Should we use 1.4.30 or 1.4.27-1?

Thanks.
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Postby mcargile » Thu Apr 29, 2010 9:26 am

1.4.30 has not been tested by us at all. It just has the patches applied to it. If you are feeling daring feel free to use it and let us know if you have any problems.
Michael Cargile | Director of Engineering | ViciDialGroup | http://www.vicidial.com

The official source for VICIDIAL services and support. 1-888-894-VICI (8424)
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Postby austin.rock9 » Fri May 07, 2010 6:24 am

mflorell wrote:yes, we removed those so people would use the built-in monitoring of the real-time screen instead. The links are just commented out in the HTML if you need them for some reason.



Hello Mr. Matt,

I have started using 2.2.0.rc8 but didnt find SIP Barge & Listen. As you mention "people would use the built-in monitoring of the real-time screen instead. " what is that ? Will i be able to do bargin with that ? if YES than HOW ??

Thanks
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Postby mflorell » Fri May 07, 2010 6:33 am

Yes, you can barge and listen, you need to add a phone entry(if one does not exist) for the phone you want to monitor from, then put that phone login into the real-time screen and select "MONITOR" from the pull-down menu, then you can monitor. This works with any kind of phone, not just softphones like the old method. Also, it works across multiple servers.

There is a tutorial that covers this in the manager manual.
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Postby austin.rock9 » Fri May 07, 2010 8:10 am

After selecting monitor & giving user name i found LISTEN coming near to session id. But when i click on LISTEN nothing is happening. I have register softphone with one of the user on the system...
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Postby mflorell » Fri May 07, 2010 10:40 am

You need to use a PHONE LOGIN, not a username in the monitor field of the realtime screen.
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Postby AlexR » Fri May 14, 2010 1:34 pm

ekaftan wrote:
mcargile wrote:Yep. I forgot to put those in. I have uploaded a fixed version to http://download.vicidial.com



It seems the tar.gz you uploaded was not packed correctly i get:

Code: Select all
# tar -xvvvvzf asterisk-1.4.27.1-vici.tar.gz
gzip: stdin: not in gzip format
tar: Child returned status 1
tar: Error exit delayed from previous errors


Thanks!

Alejandro
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Postby Op3r » Wed May 26, 2010 3:44 pm

does vicidial group uses

asterisk-1.4.27-vici.tar.gz

or

asterisk-1.4.21.2-vici.tar.gz ?


which one is more stable? and worry free on dtmf?
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Postby mflorell » Wed May 26, 2010 7:30 pm

We use both, depending on the installed distro and whether we need DAHDI or zaptel.

As for DTMF, there really doesn't seem to be much difference in our experience between the two.

I should mention that we have solved DTMF issues by using Sangoma cards that have the Octasic chips in them(HWEC T1/E1 cards and the D100 transcoding cards) which can take the DTMF signal processing on the card and do a much better job at it than Asterisk does.
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