Manual call

[rambo]

Hello every one,

We are running a campaign that is only doing manual calls on the dialer but they are having problems. When an agent makes a manual call on the CRM when the call is done the try to disposes it but it will not? When they log back in the call is still there recordings all the calls.

Oe are using 3 servers, all XEONS 3.0, SCIS HHD, 2GB Ram

One asterisk
One BD
One Recordings server

The load on the server is around 2.00
A total of 24 agents.


we are using the g729, Channel bank and Sangoma E1 card and IPLC

Could the load being above 1.00 give us problems?

Thank you for your help

[mflorell]

I need more detailed explanation of exactly what is happening.

What astGUIclient version are you using?

What kind of trunks are you using? (Zap/SIP/IAX2)

Please post /var/log/astguiclient/action_full.2006-10-XX actions when the hangups are not occuring.

[rambo]

Hello Matt,

sorry for the wait,

we are using Zap.

we are using Astguiclient 2.0.1

here is the cmd you were asking for.

2006-10-29 2:59:54|0|1|
Action: Originate
Channel: Zap/13
Context: default
Exten: 8600051
Priority: 1
Callerid: S0610290301048600051

|
2006-10-29 2:59:54|1|||
2006-10-29 2:59:54|2||Response: Success
Message: Originate successfully queued

Response: Goodbye
Message: Thanks for all the fish.

|
2006-10-29 3:02:00|0|1|
Action: Originate
Channel: Zap/17
Context: default
Exten: 8600052
Priority: 1
Callerid: S0610290303098600052

|
2006-10-29 3:02:00|1||Response: Success
Message: Originate successfully queued

|
2006-10-29 3:02:00|2||Response: Goodbye
Message: Thanks for all the fish.

|
2006-10-29 3:02:29|0|1|
Action: Originate
Channel: Zap/18
Context: default
Exten: 8600053
Priority: 1
Callerid: S0610290303388600053

|
2006-10-29 3:02:29|1||Response: Success
Message: Originate successfully queued

|
2006-10-29 3:02:32|0|1|
Action: Hangup
Channel:

|
2006-10-29 3:02:29|2||Response: Goodbye
Message: Thanks for all the fish.

|
2006-10-29 3:02:32|1||Response: Error
Message: No channel specified

|
2006-10-29 3:02:32|2||Response: Goodbye
Message: Thanks for all the fish.

|
2006-10-29 3:03:36|0|1|
Action: Originate
Channel: Zap/12
Context: default
Exten: 8600053
Priority: 1
Callerid: S0610290304458600053

|
2006-10-29 3:03:36|1||Response: Success
Message: Originate successfully queued

|
2006-10-29 3:03:36|2||Response: Goodbye
Message: Thanks for all the fish.

|
2006-10-29 3:04:08|0|1|
Action: Hangup
Channel:

|
2006-10-29 3:04:08|1||Response: Error
Message: No channel specified

|
2006-10-29 3:04:08|2||Response: Goodbye
Message: Thanks for all the fish.

|
2006-10-29 3:04:22|0|1|
Action: Originate
Channel: Zap/18
Context: default
Exten: 8600053
Priority: 1
Callerid: S0610290305318600053

|
2006-10-29 3:04:22|1||Response: Success
Message: Originate successfully queued

|
2006-10-29 3:04:25|0|1|
Action: Hangup
Channel:

|
2006-10-29 3:04:22|2||Response: Goodbye
Message: Thanks for all the fish.

|
2006-10-29 3:04:25|1||Response: Error
Message: No channel specified

|
2006-10-29 3:04:25|2||Response: Goodbye
Message: Thanks for all the fish.

|
2006-10-29 3:04:39|0|1|
Action: Originate
Channel: Zap/12
Context: default
Exten: 8600053
Priority: 1
Callerid: S0610290305488600053

|
2006-10-29 3:04:39|1||Response: Success
Message: Originate successfully queued

|
2006-10-29 3:04:39|2||Response: Goodbye
Message: Thanks for all the fish.

|
2006-10-29 3:05:38|0|1|
Action: Originate
Exten: 40018586729960
Context: default
Channel: Local/8600052@default/n
Priority: 1
Callerid: "M1029030647000248843" <0000000000>
Timeout: 40000

|
2006-10-29 3:05:40|0|1|
Action: Originate
Exten: 40018583857968
Context: default
Channel: Local/8600051@default/n
Priority: 1
Callerid: "M1029030650000125310" <0000000000>
Timeout: 40000

|
2006-10-29 3:05:38|1||Response: Success
Message: Originate successfully queued

|
2006-10-29 3:05:38|2||Response: Goodbye
Message: Thanks for all the fish.

|
2006-10-29 3:05:40|1||Response: Success
Message: Originate successfully queued

|
2006-10-29 3:05:40|2||Response: Goodbye
Message: Thanks for all the fish.

|
2006-10-29 3:06:03|0|1|
Action: Originate
Exten: 40018582785851
Context: default
Channel: Local/8600053@default/n
Priority: 1
Callerid: "M1029030712000188091" <0000000000>
Timeout: 40000

|
2006-10-29 3:06:03|0|1|
Action: Originate
Channel: Local/78600052@default
Context: default
Exten: 8309
Priority: 1
Callerid: 8586729960_20061029-030712_SANDIEGO__MiaM

|
2006-10-29 3:06:04|0|1|
Action: Hangup
Channel: Zap/50-1

|
2006-10-29 3:06:06|0|1|
Action: Originate
Channel: Local/78600051@default
Context: default
Exten: 8309
Priority: 1
Callerid: 8583857968_20061029-030714_SANDIEGO__FernanA

|
2006-10-29 3:06:03|1||Response: Success
Message: Originate successfully queued

|
2006-10-29 3:06:03|1||Response: Success
Message: Originate successfully queued

|
2006-10-29 3:06:04|1||Response: Success
Message: Channel Hungup

|
2006-10-29 3:06:03|2||Response: Goodbye
Message: Thanks for all the fish.

|
2006-10-29 3:06:03|2||Response: Goodbye
Message: Thanks for all the fish.

|
2006-10-29 3:06:06|1||Response: Success
Message: Originate successfully queued

|
2006-10-29 3:06:04|2||Response: Goodbye
Message: Thanks for all the fish.

|
2006-10-29 3:06:06|2||Response: Goodbye
Message: Thanks for all the fish.

|
2006-10-29 3:06:28|0|1|
Action: Originate
Channel: Local/78600053@default
Context: default
Exten: 8309
Priority: 1
Callerid: 8582785851_20061029-030737_SANDIEGO__deaS

|
2006-10-29 3:06:28|1||Response: Success
Message: Originate successfully queued

|
2006-10-29 3:06:28|2||Response: Goodbye
Message: Thanks for all the fish.

|
2006-10-29 3:06:47|0|1|
Action: Originate
Exten: 40018587809249
Context: default
Channel: Local/8600052@default/n
Priority: 1
Callerid: "M1029030757000248844" <0000000000>
Timeout: 40000

|
2006-10-29 3:06:47|1||Response: Success
Message: Originate successfully queued

|
2006-10-29 3:06:47|2||Response: Goodbye
Message: Thanks for all the fish.

|
2006-10-29 3:07:08|0|1|
Action: Hangup
Channel: Zap/52-1

|
2006-10-29 3:07:08|0|1|
Action: Hangup
Channel: Local/78600053@default-64a4,2

|
2006-10-29 3:07:08|1||Response: Success
Message: Channel Hungup

|
2006-10-29 3:07:08|1||Response: Success
Message: Channel Hungup

[mflorell]

This usually can happen when the load is very high. I would recommend trying the snapshot release I posted last week and see if that helps.

[rambo]

ok thanks