VicidialNow 1.3 and Call waiting
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VicidialNow 1.3 and Call waiting
by chill_master » Wed Apr 28, 2010 9:27 am
How can an agent knows how many calls waiting in the line from the interface? I can't see any labels that shows it.
- chill_master
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- Joined: Wed Aug 19, 2009 12:16 pm
thanks
by brett05 » Wed Apr 28, 2010 10:37 am
this is found from admin vicidial
Jasperreports & Queuemetrics & SugarCRM integration - Customization and Add-ons
Freepbx||Billing||Centos||Opensuse||Debian||Centos||Fedora||Sangoma||Diguim
Freepbx||Billing||Centos||Opensuse||Debian||Centos||Fedora||Sangoma||Diguim
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by ronator » Wed Apr 28, 2010 11:11 am
That's not right. Queue Call Display is deactivated in vici 1.3.
To enable this feature you need to upgrade astgui to version 2.2. There is a straightforward howto on http://www.vicidialnow.org.
After upgrading to 2.2 you can define this under Campaign>your_camp>detail view> and there you find NEW options like Agent Display Queue Count ... etc.
Check it out.
To enable this feature you need to upgrade astgui to version 2.2. There is a straightforward howto on http://www.vicidialnow.org.
After upgrading to 2.2 you can define this under Campaign>your_camp>detail view> and there you find NEW options like Agent Display Queue Count ... etc.
Check it out.
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- Location: Berlin
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