Connecting A Live Call Immediately

[ACM]

Is there any way in RATIO dialing mode to connect a LIVE CALL automatically without clicking the "Incoming Call from xxx" dialog box that appears?

[mflorell]

what dialog box are you referring to?

The agent should not have to click on anything to take a call.

Does the agent have "ALERT ON" enabled in their agent interface?

[ACM]

When in RATIO mode when the destination answers a dialog box that says "Incoming Call from xxx-xxx-xxxx". The call is not connected to the agent until you click OK.

The ALERT ON setting sounds like it's what I'm looking for.. Would it be under the phone, user, or campaign?

[mflorell]

It's at the bottom of the agent interface. Have you read the agent manual?

[ACM]

Read through the sample manual.... If I turn the ALERT OFF, I lose the dialog box and have no way of knowing a call has been connected except for the LIVE CALL indicator.

[mflorell]

For inbound calls you also have the agent alert sound. But aren't your agents listening to the calls? There is an audible sound when a call is connected whether it is inbound or outbound.

[ACM]

If that alert is not happening, where would be a good start for troubleshooting?

[mflorell]

Asterisk CLI output of a single inbound call going to an agent?

[ACM]

Code: Select all

    -- Executing AGI("Local/91xxxxxxxxxx@default-d253,2", "agi://127.0.0.1:4577/call_log") in new stack
    -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
    -- Executing Dial("Local/91xxxxxxxxx@default-d253,2", "IAX2/user:pass@iax.binfone.com/1xxxxxxxxx||To") in new stack
    -- Called user:pass@iax.binfone.com/1xxxxxxxxxx
    -- Call accepted by 206.128.94.51 (format ulaw)
    -- Format for call is ulaw
    -- IAX2/103517-6329 is ringing
    -- IAX2/103517-6329 stopped sounds
    -- IAX2/103517-6329 answered Local/91xxxxxxxxxx@default-d253,2
       > Channel Local/91xxxxxxxxxx@default-d253,1 was answered.
  == Manager 'sendcron' logged off from 127.0.0.1
    -- Executing Playback("Local/91xxxxxxxxxx9@default-d253,1", "sip-silence") in new stack
    -- Playing 'sip-silence' (language 'en')
May 14 11:13:35 WARNING[4944]: file.c:1045 ast_waitstream: Unexpected control subclass '-1'
  == Spawn extension (default, 91xxxxxxxxxx, 2) exited non-zero on 'Local/91xxxxxxxxxx@default-d253,2'
    -- Executing DeadAGI("Local/9xxxxxxxxxx@default-d253,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----24-----0") in new stack
    -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----24-----0 completed, returning 0
    -- Executing AGI("IAX2/103517-6329", "agi://127.0.0.1:4577/call_log") in new stack
    -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
    -- Executing AGI("IAX2/103517-6329", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
    -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
    -- Executing Goto("IAX2/103517-6329", "default|8600051|1") in new stack
    -- Goto (default,8600051,1)
    -- Executing MeetMe("IAX2/103517-6329", "8600051|F") in new stack
  == Parsing '/etc/asterisk/manager.conf': Found
  == Manager 'sendcron' logged on from 127.0.0.1
  == Parsing '/etc/asterisk/manager.conf': Found
  == Manager 'sendcron' logged on from 127.0.0.1
  == Spawn extension (default, 8600051, 1) exited non-zero on 'IAX2/103517-6329'
    -- Executing DeadAGI("IAX2/103517-6329", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
    -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
    -- Hungup 'IAX2/103517-6329'


I hear the sound now, but just in case anything looks fishy...

VERSION: 2.0.5-174
BUILD: 90522-0506