No ring during manual dialing

[albokos]

HI!

My agents reported me that there is no ring when dialing manually. The calls reach the endpoint (i know this because the calls are taken ) but while dialing there is nothing to indicate the call is ringing.

Is it a configuration problem? Or is it my VSP that is making me a bad joke?

[mflorell]

vicidial.php version and build?

Asterisk version?

Have you tried other carriers?

[albokos]

VERSION: 2.4-250
BUILD: 100420-1010


My second carrier does not work well today so i can't try it. What is amazing is that everything worked well until today !!!!!!!!!!!

[albokos]

I've tried to switch to another vsp and still nothing! Could some one help me on this?????

[tommyinnn]

We started having that problem a couple weeks ago, I researched it both on this forum and google, most resources claimed it had to do with the provider, but it's hard to tell as it seemed to clear up on it's own,
- who do you use for your provider? try and set up a account with Flo Route, or Aretta, they offer a few minutes for free to demo their quality.

[albokos]

Thanks for the answer. as i said it in my last post, i switched to another VSP and still i've got the same problem (it is even worst now as manual dialing does not work anymore).

When agents dial:

1=> they do not have ringing tone
2=> The calls seems to get lost as nobody answer
3=> Some agents get "LIVE CALL" blinking in their interface but no one seems to be on the other side of the line.

Any suggestion is welcome

Thanks for your help

[boybawang]

did you put an r on the carrier field on the DIal statement

[albokos]

did you put an r on the carrier field on the DIal statement

Yes, i've just set my dial application to

Dial(SIP/sip-voicetrading/${EXTEN},,Tor)

Now the calls are taken by the end point but there is still no ring tone. Something strange is i never had to put the "r" option before and it has worked well since this week

Regards

[gmcust3]

STEPS to Dial Manually :

Agent Login to the Dialer.
Click on Manual Link
Enter 10 digit Phone Number.
Click on DIAL NOW.
Agent will hear a Beep sound and then a Silence.
When Customer Picks up , Agent can see the LIVE CALL GREEN on their CRM.
Agent speaks to the Customer and then Hang up and Dispose the Call.

[pranay]

when my agent dial manually they listen only the beep, then call is been connected without hearing the ring tone. only call connected shown on the screen . is this problem due to my server or is there any other reason for this

[tns.jco]

I had the same problem, check if the /var/lib/asterisk/sounds/ringring.gsm and .wav files exist