IVR 1-Billing 2-Repair 3-Customer Service

[cyberchoy123]

Hi

I Have already setup a DID number and connected with our VICI server, now were trying to separate things in our System, how can this be done if ever i call our tollfree number and IVR would do the math.

Press 1 - for Billing
Press 2 - for Repair (route to other number)
Press 3 - Complaints
Press 4 - Customer Service

Im quite a newbie here anybody could help?



Vicidialnow
Asterisk 1.2.30.2
VERSION: 2.0.5-173
BUILD: 90320-0424

[mflorell]

Tutorials in the ViciDial Manager Manual cover this...

[cyberchoy123]

Is it available with the Old Manual, I check the file and there is no tutorial about configuring IVR in the old manual.

[mflorell]

Nope, this is in the 2.2.0 manual.

[cyberchoy123]

Ok i will let my boss buy the Manual version 2.2

[cyberchoy123]

Thanks Matt, IVR is now working but i have a problem on how to dial or route a different number when i press 2 for repair. which is a number not a campaign for in group.

[mflorell]

I am not sure what you mean. Please explain in more detail.

[cyberchoy123]

I have this setup

Press 1 - for Billing (IN-GROUP)
Press 2 - for Repair (Phone Number)
Press 3 - Complaints (IN-GROUP)
Press 4 - Customer Service (IN-GROUP)

Can this be done? all 1,3,4 are ok my problem is how to trigger the system to dial a particular number when pressing 2 in IVR.

[mflorell]

You use the Route: EXTENSION and put the dialplan number (9 + 1 + number or whatever you have to dial to get out) then the context, which is usually "default"

[cyberchoy123]

ill try im not sure what do you mean. can you add the line script? Thanks

[cyberchoy123]

is this correct?

i tried it and it works and dial the number


exten => 2,1,Answer,
exten => 2,n,Dial(sip/${EXTEN:1}2127775678@myprovider.net,55,tTor)
exten => 3,n,Hangup

myprovider.net is my carrier.

[mflorell]

no, you add Dialplan Number: "917275551212" and context: "default" to a Call Menu option entry line with a route of EXTENSION

[cyberchoy123]

Hi Matt, I'm not sure how to do this. Where do i add the Dial PLan Number, -this is the number which will be routed to. And also where do i see Call Menu Option Entry.?? I'm quite newbie here. THanks for the help.

[mflorell]

Have you gone through the tutorials in the manager manual yet?

[cyberchoy123]

O i see, i need to update my VICI since it does not have a Call Menu option. Im using the Old 2.0.5-173. Is there will be no problem if i update the asguiclient? and also how to update using svn with asguiclient. Are my database be affected?

[mflorell]

You need to download the 2.2.1 release and read the entire first section of the UPGRADE document.

Yes, the database needs to be updated, instructions are in the UPGRADE document.