Monitor Screen..

[ruben23]

Hi i have setup:

VERSION: 2.4-253
BUILD: 100507-1102
Asterisk 1.4.30 -vici
Dahdi linux Complete 2.2.0

and as i run it unto production i observe the real time monitoring screen is different which is like this




and i suppost want to barge but i cant, no link for barging..

[Michael_N]

Your drop is high

for monitor press chose report display option and chose monitor
and listen or barge

[ruben23]

@Michael_N

I cant see the Agents ID on the real time screen and also where do find

"report display option and chose monitor "

[Michael_N]

Realtime Block User Info:

must be zero

[Michael_N]

[quote
"report display options and chose monitor "[/quote]

Open your eyes and you shall find

[ruben23]

@Michael_N

all agents Real time block is set to default which is zero...but its not appearing on the real time screen when there on call.

[Michael_N]

@Michael_N

all agents Real time block is set to default which is zero...but its not appearing on the real time screen when there on call.

what about admin user is it also real time block zero

[ruben23]

I think this unusual because, with my previous install on the report menu, there should be like this on the display

Real-Time Reports

* Real-Time Main Report
Real-Time SIP: Listen - Barge
Real-Time IAX: Listen - Barge

for barge and monitor

and with regards to agent there should be STATION, USER INFO added on the display but here i got only session ID.

[ruben23]

@Michael_N

Thanks i got it all. 2.4 have different setup compare to 2.2.0 with regards to monitor and barge.

with 2.2.0 its displayed by default you just click BARGE or MONITOR
but with 2.4 its a per PHONE basis..nice

[mflorell]

Yes, the SIP/IAX Barge/Monitor links have been removed because they did not work right on multi-server systems and you are forced to use a softphone. Not you can use any phone defined in the system you want and it works on multi-server systems. This change was made in 2.2.0rc8.

[ruben23]

@Michael_N

How do i lower down my call drop rates..? any idea..

[Michael_N]

@Michael_N

How do i lower down my call drop rates..? any idea..

You have 8 agents logged in

Remove DROP and CALLBK status from campaignstatuses

avalible tally only YES

[ruben23]

@Michael_N

Ok ill setup this and observe on my call drop rate..lets see.
Thanks again

[ruben23]

@mflorell

i have problem with barging and monitoring when i select the link either of the 2 options it just say success dialing 103 which is the phone ID but no activity on my soft phone being log in, it suppose to dial my phone ID right..? they ill be able to listen or barge. But no activity at all.

Ive been doing this since with 2.0.5 ans 2.2.0 but its dialing to my phone ID and then in in on barge and listen, but now not at all.

any idea..?

[ruben23]

@mflorell

I got it, i should be using ht PHONE ID of the person barging and the listener not the agent Phone ID to make it worked. Thanks