vicidial.org

by **duckling** » Thu May 13, 2010 8:55 pm

Hi is it possible to have a DID number being used for inbound to receive calls but the calls will be forwarded to an extension like i call DID # XXXXXXXXXX then it will ring and have a voice prompt to put extensions number 107 which it will be forwarded to agents on the INgroup.

by **mflorell** » Fri May 14, 2010 5:36 am

I'm not quite I understand exactly what you are asking, but it sounds like something ViciDial can do.

by **boybawang** » Fri May 14, 2010 6:38 am

yup could be done with custom dialplan

by **williamconley** » Fri May 14, 2010 8:34 am

duckling wrote:Hi is it possible to have a DID number being used for inbound to receive calls but the calls will be forwarded to an extension like i call DID # XXXXXXXXXX then it will ring and have a voice prompt to put extensions number 107 which it will be forwarded to agents on the INgroup.

um ...

you want to have a voice menu to allow inbound callers to choose the extension that they are transferred to?

the latest version of vicidial has this functionality.

vicidial.org

Inbound..

Inbound..

Re: Inbound..

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