2 nics , internet sharing and remote access help

[williamconley]

ok, so your campaign show no current dialing activity, does it show one agent "ready"?

and then:

Code: Select all

screen -list

[djprice]

Sorry for the delay, didn't see page 2

Yes 1 agent waiting


[root@vici ~]# screen -list
There are screens on:
2547.asterisk (Detached)
2495.ASTfastlog (Detached)
2713.ASTVDremote (Detached)
2524.astshell20100512201003 (Detached)
2710.ASTVDauto (Detached)
13389.ASTVDadapt (Detached)
2703.ASTsend (Detached)
2706.ASTlisten (Detached)
2700.ASTupdate (Detached)
9 Sockets in /var/run/screen/S-root.

[williamconley]

at this point i generally would check two things:

1) is your available lead count on the campaign (not in the real time screen) decreasing?

2) have you verified your IP address is correct everywhere by running the IP address update script with all possible old ip addresses?

verify that the server ip has the correct ip address (for the local ip, not the WAN ip)

if vicidial has the wrong IP address anywhere, it will be "commanding" the wrong machine to dial ... and THIS machine will just sit there happily ignoring the commands because they are for some "other" machine.

[djprice]

leads not decreasing in campaign still at 80

run the network script and changed anything that wasn't 192.168.1.2

Rebooting now

[djprice]

still the same

[djprice]

OK Mate thanks for the help so far.

Think I will call it a night for now, have a 40 mile drive and have promised to call into a mate's office halfway home to find out why his internet isn't working.

Hopefully I can catch you tomorrow. I am toying with the idea of scrapping Vicidialnow and going for a scratch install or Vicibox.

Hopefully something will turn up before then and I won't have to.

Thanks again,

Darren

[williamconley]

visually verify the ip address is correct throughout the GUI (admin->server, admin->phones, etc)

then we'll need to find out why the logic system is not dialing out

this will be in /var/log/astguiclient AND/OR by viewing the screens (screen --help will be helpful to have a look at the screens)

[djprice]

Already started poking around in the logs:

hopper shows

2010-05-13 00:00:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:00:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:01:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:01:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:02:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:02:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:03:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:03:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:04:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:04:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:05:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:05:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:06:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:06:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:07:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:07:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:08:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:08:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:09:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:09:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:10:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:10:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:11:02||INACTIVE LIST DEL|0E0||
2010-05-13 00:11:02||TESTCAMP|100|100|24hours|||
2010-05-13 00:12:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:12:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:13:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:13:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:14:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:14:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:15:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:15:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:16:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:16:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:17:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:17:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:18:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:18:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:19:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:19:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:20:02||INACTIVE LIST DEL|0E0||
2010-05-13 00:20:02||TESTCAMP|100|100|24hours|||
2010-05-13 00:21:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:21:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:22:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:22:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:23:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:23:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:24:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:24:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:25:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:25:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:26:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:26:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:27:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:27:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:28:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:28:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:29:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:29:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:30:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:30:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:31:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:31:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:32:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:32:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:33:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:33:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:34:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:34:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:35:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:35:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:36:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:36:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:37:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:37:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:38:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:38:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:39:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:39:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:40:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:40:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:41:02||INACTIVE LIST DEL|0E0||
2010-05-13 00:41:02||TESTCAMP|100|100|24hours|||
2010-05-13 00:42:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:42:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:43:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:43:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:44:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:44:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:45:02||INACTIVE LIST DEL|0E0||
2010-05-13 00:45:02||TESTCAMP|100|100|24hours|||
2010-05-13 00:46:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:46:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:47:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:47:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:48:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:48:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:49:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:49:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:50:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:50:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:51:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:51:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:52:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:52:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:53:01||INACTIVE LIST DEL|0E0||
2010-05-13 00:53:01||TESTCAMP|100|100|24hours|||
2010-05-13 00:54:01||INACTIVE LIST DEL|0E0||

most recent vdautodial shows

2010-05-14 00:00:01|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:00:01|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:00:01|VCSS ENTRY INSERTED: 1|
2010-05-14 00:00:01| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:00:01| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:00:01|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:00:01|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:00:01| : CALLING|
2010-05-14 00:00:04|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:00:04|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:00:04| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:00:04| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:00:04|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:00:04|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:00:04| : CALLING|
2010-05-14 00:00:07|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:00:07|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:00:07| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:00:07| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:00:07|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:00:07|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:00:07| : CALLING|
2010-05-14 00:00:09|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:00:09|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:00:09| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:00:09| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:00:09|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:00:09|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:00:09| : CALLING|
2010-05-14 00:00:12|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:00:12|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:00:12| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:00:12| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:00:12|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:00:12|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:00:12| : CALLING|
2010-05-14 00:00:14|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:00:14|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:00:14| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:00:14| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:00:14|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:00:14|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:00:14| : CALLING|
2010-05-14 00:00:17|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:00:17|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:00:17| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:00:17| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:00:17|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:00:17|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:00:17| : CALLING|
2010-05-14 00:00:19|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:00:19|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:00:19| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:00:19| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:00:19|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:00:19|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:00:19| : CALLING|
2010-05-14 00:00:22|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:00:22|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:00:22| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:00:22| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:00:22|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:00:22|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:00:22| : CALLING|
2010-05-14 00:00:22|| lagged call vac agent DELETED 0E0|2010-05-13 22:20:22|LIVE||
2010-05-14 00:00:22|| updating server parameters 30|8365|0.00|default||
2010-05-14 00:00:24|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:00:24|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:00:24| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:00:24| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:00:24|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:00:24|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:00:24| : CALLING|
2010-05-14 00:00:27|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:00:27|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:00:27| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:00:27| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:00:27|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:00:27|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:00:27| : CALLING|
2010-05-14 00:00:29|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:00:29|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:00:29| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:00:29| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:00:29|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:00:29|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:00:29| : CALLING|
2010-05-14 00:00:32|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:00:32|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:00:32| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:00:32| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:00:32|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:00:32|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:00:32| : CALLING|
2010-05-14 00:00:34|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:00:34|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:00:34| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:00:34| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:00:34|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:00:34|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:00:34| : CALLING|
2010-05-14 00:00:37|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:00:37|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:00:37| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:00:37| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:00:37|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:00:37|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:00:37| : CALLING|
2010-05-14 00:00:39|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:00:39|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:00:39| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:00:39| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:00:39|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:00:39|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:00:39| : CALLING|
2010-05-14 00:00:42|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:00:42|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:00:42| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:00:42| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:00:42|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:00:42|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:00:42| : CALLING|
2010-05-14 00:00:44|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:00:44|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:00:44| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:00:44| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:00:44|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:00:44|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:00:44| : CALLING|
2010-05-14 00:00:47|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:00:47|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:00:47| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:00:47| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:00:47|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:00:47|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:00:47| : CALLING|
2010-05-14 00:00:47|| lagged call vac agent DELETED 0E0|2010-05-13 22:20:47|LIVE||
2010-05-14 00:00:47|| updating server parameters 30|8365|0.00|default||
2010-05-14 00:00:49|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:00:49|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:00:49| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:00:49| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:00:49|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:00:49|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:00:49| : CALLING|
2010-05-14 00:00:52|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:00:52|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:00:52| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:00:52| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:00:52|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:00:52|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:00:52| : CALLING|
2010-05-14 00:00:54|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:00:54|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:00:54| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:00:54| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:00:54|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:00:54|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:00:54| : CALLING|
2010-05-14 00:00:57|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:00:57|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:00:57| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:00:57| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:00:57|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:00:57|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:00:57| : CALLING|
2010-05-14 00:00:59|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:00:59|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:00:59| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:00:59| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:00:59|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:00:59|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:00:59| : CALLING|
2010-05-14 00:01:02|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:01:02|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:01:02| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:01:02| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:01:02|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:01:02|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:01:02| : CALLING|
2010-05-14 00:01:04|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:01:04|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:01:04| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:01:04| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:01:04|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:01:04|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:01:04| : CALLING|
2010-05-14 00:01:07|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:01:07|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:01:07| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:01:07| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:01:07|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:01:07|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:01:07| : CALLING|
2010-05-14 00:01:09|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:01:09|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:01:09| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:01:09| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:01:09|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:01:09|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:01:09| : CALLING|
2010-05-14 00:01:12|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:01:12|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:01:12| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:01:12| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:01:12|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:01:12|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:01:12| : CALLING|
2010-05-14 00:01:12|| lagged call vac agent DELETED 0E0|2010-05-13 22:21:12|LIVE||
2010-05-14 00:01:12|| updating server parameters 30|8365|0.00|default||
2010-05-14 00:01:14|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:01:14|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:01:14| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:01:14| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:01:14|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:01:14|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:01:14| : CALLING|
2010-05-14 00:01:17|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:01:17|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:01:17| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:01:17| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:01:17|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:01:17|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:01:17| : CALLING|
2010-05-14 00:01:19|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:01:19|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:01:19| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:01:19| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:01:19|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:01:19|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:01:19| : CALLING|
2010-05-14 00:01:22|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:01:22|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:01:22| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:01:22| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:01:22|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:01:22|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:01:22| : CALLING|
2010-05-14 00:01:24|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:01:24|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:01:24| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:01:24| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:01:24|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:01:24|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:01:24| : CALLING|
2010-05-14 00:01:27|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:01:27|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:01:27| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:01:27| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:01:27|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:01:27|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:01:27| : CALLING|
2010-05-14 00:01:29|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:01:29|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:01:29| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:01:29| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:01:29|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:01:29|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:01:29| : CALLING|
2010-05-14 00:01:32|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:01:32|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:01:32| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:01:32| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:01:32|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:01:32|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:01:32| : CALLING|
2010-05-14 00:01:34|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:01:34|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:01:34| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:01:34| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:01:34|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:01:34|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:01:34| : CALLING|
2010-05-14 00:01:37|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:01:37|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:01:37| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:01:37| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:01:37|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:01:37|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:01:37| : CALLING|
2010-05-14 00:01:37|| lagged call vac agent DELETED 0E0|2010-05-13 22:21:37|LIVE||
2010-05-14 00:01:37|| updating server parameters 30|8365|0.00|default||
2010-05-14 00:01:39|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:01:39|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:01:39| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:01:39| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:01:39|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:01:39|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:01:39| : CALLING|
2010-05-14 00:01:42|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:01:42|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:01:42| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:01:42| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:01:42|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:01:42|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:01:42| : CALLING|
2010-05-14 00:01:44|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:01:44|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:01:44| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:01:44| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:01:44|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:01:44|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:01:44| : CALLING|
2010-05-14 00:01:47|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:01:47|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:01:47| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:01:47| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:01:47|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:01:47|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:01:47| : CALLING|
2010-05-14 00:01:49|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:01:49|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:01:49| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:01:49| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:01:49|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:01:49|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:01:49| : CALLING|
2010-05-14 00:01:52|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:01:52|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:01:52| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:01:52| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:01:52|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:01:52|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:01:52| : CALLING|
2010-05-14 00:01:54|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:01:54|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:01:54| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:01:54| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:01:54|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:01:54|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:01:54| : CALLING|
2010-05-14 00:01:57|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:01:57|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:01:57| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:01:57| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:01:57|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:01:57|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:01:57| : CALLING|
2010-05-14 00:01:59|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:01:59|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:01:59| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:01:59| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:01:59|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:01:59|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:01:59| : CALLING|
2010-05-14 00:02:02|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:02:02|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:02:02| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:02:02| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:02:02|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:02:02|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:02:02| : CALLING|
2010-05-14 00:02:02|| lagged call vac agent DELETED 0E0|2010-05-13 22:22:02|LIVE||
2010-05-14 00:02:02|| updating server parameters 30|8365|0.00|default||
2010-05-14 00:02:04|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:02:04|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:02:04| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:02:04| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:02:04|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:02:04|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:02:04| : CALLING|
2010-05-14 00:02:07|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:02:07|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:02:07| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:02:07| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:02:07|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:02:07|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:02:07| : CALLING|
2010-05-14 00:02:09|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:02:09|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:02:09| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:02:09| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:02:09|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:02:09|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:02:09| : CALLING|
2010-05-14 00:02:12|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:02:12|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:02:12| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:02:12| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:02:12|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:02:12|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:02:12| : CALLING|
2010-05-14 00:02:14|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:02:14|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:02:14| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:02:14| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:02:14|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:02:14|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:02:14| : CALLING|
2010-05-14 00:02:17|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:02:17|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:02:17| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:02:17| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:02:17|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:02:17|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:02:17| : CALLING|
2010-05-14 00:02:19|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:02:19|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:02:19| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:02:19| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:02:19|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:02:19|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:02:19| : CALLING|
2010-05-14 00:02:22|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:02:22|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:02:22| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:02:22| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:02:22|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:02:22|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:02:22| : CALLING|
2010-05-14 00:02:24|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:02:24|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:02:24| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:02:24| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:02:24|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:02:24|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:02:24| : CALLING|
2010-05-14 00:02:27|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:02:27|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:02:27| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:02:27| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:02:27|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:02:27|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:02:27| : CALLING|
2010-05-14 00:02:27|| lagged call vac agent DELETED 0E0|2010-05-13 22:22:27|LIVE||
2010-05-14 00:02:27|| updating server parameters 30|8365|0.00|default||
2010-05-14 00:02:29|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:02:29|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:02:29| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:02:29| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:02:29|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:02:29|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:02:29| : CALLING|
2010-05-14 00:02:32|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:02:32|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:02:32| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:02:32| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:02:32|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:02:32|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:02:32| : CALLING|
2010-05-14 00:02:34|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:02:34|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:02:34| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:02:34| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:02:34|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:02:34|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:02:34| : CALLING|
2010-05-14 00:02:37|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:02:37|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:02:37| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:02:37| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:02:37|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:02:37|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:02:37| : CALLING|
2010-05-14 00:02:39|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:02:39|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:02:39| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:02:39| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:02:39|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:02:39|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:02:39| : CALLING|
2010-05-14 00:02:42|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:02:42|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:02:42| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:02:42| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:02:42|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:02:42|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:02:42| : CALLING|
2010-05-14 00:02:45|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:02:45|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:02:45| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:02:45| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:02:45|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:02:45|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:02:45| : CALLING|
2010-05-14 00:02:47|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:02:47|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:02:47| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:02:47| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:02:47|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:02:47|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:02:47| : CALLING|
2010-05-14 00:02:50|SERVER CALLS PER SECOND MAXIMUM SET TO: 30 |33.3333333333333||
2010-05-14 00:02:50|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:02:50| : agents: (READY: 0) dial_level: 0|
2010-05-14 00:02:50| : Calls to place: 0 (0 - 0 [0 + 0]) 0 |
2010-05-14 00:02:50|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2010-05-14 00:02:50|LOCAL TRUNK SHORTAGE: 0|0 (0 - 30)|
2010-05-14 00:02:50| : CALLING|

Which looks like it doesn't think an agent is logged on

how do I go about letting it know I am logged on?

[djprice]

interestingly on the real time screen dialable leads is now 0
hopper level 50 and leads in hopper 80

in the campaign screen

|| This campaign has 80 leads to be dialed in those lists - HIDE

This campaign has 80 leads in the dial hopper

[williamconley]

2010-05-14 00:02:50|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2010-05-14 00:02:50| : agents: (READY: 0) dial_level: 0|

how did you do your install?

[djprice]

Vicidialnow

[djprice]

incase you want more specifics, did the "expert" install to allow myself to change the timezone to Europe/London, and left everything else as it was

[djprice]

have installed webmin, samba and samba swat.

did have it working for that 20min spell with these on.

Have followed the instructions to upgrade to 2.2

Have reinstalled and followed instructions again

[williamconley]

at this point we step into some deep diagnostics. you say this system worked before you modified the IP to have WAN and LAN ... have you tried removing the WAN and sharing the gateway with your agents to see if this fixes it? (based on this it shouldn't but if it did it would certainly be interesting)

[djprice]

yes tried that before the last reinstall

didn't fix it

[djprice]

Ok, well that really is me for the night. If you do have any thoughts I would thoroughly appreciate them. I will prob log on in hope first thing in the morning

Thanks for all the help so far.

[williamconley]

interesting. i don't generally use vicidialnow with multiple NICs so I don't have direct experience with this particular issue (we only put in NOW when specifically requested by clients who require redhad/centos).

but if you are saying you've reinstalled and it no longer works with a single NIC, there is something else at work here.

have you considered Vicibox or Vicibox Redux?

[djprice]

to clarify, installed with 2 nics but one not configured and not "on boot" and got it working.

Enabled the second nic the next morning and it didn't work.

disabled the second nic and it still didn't work.

reinstalled today (or yesterday, or maybe even the day before, it is a blur now) with both nics set up from the word go and it didn't work

Oh well VICIBox is a distinct possibilty for tomorrow

[djprice]

Well, installed Vicibox and got it working on both nics with pretty much no trouble (when I worked out g729 wasn't preinstalled).

Not quite as pretty as vicidialnow but we can do something with that

In case it is of any use to anyone I have set the /etc/network/interfaces to:



# This file describes the network interfaces available on your system
# and how to activate them. For more information, see interfaces(5).

# The loopback network interface
auto lo
iface lo inet loopback

# The primary network interface
auto eth0
iface eth0 inet static
address 192.168.1.2
netmask 255.255.255.0
network 192.168.1.0
broadcast 192.168.1.255
gateway 192.168.11.1
# dns-* options are implemented by the resolvconf package, if installed
dns-nameservers 192.168.1.1
dns-search workgroup
# The secondary network interface
auto eth1
iface eth1 inet static
address 192.168.11.2
netmask 255.255.255.0
network 192.168.11.0
broadcast 192.168.11.255
gateway 192.168.11.1
# dns-* options are implemented by the resolvconf package, if installed
dns-nameservers 192.168.11.1
dns-search workgroup




Now I just have to hope I don't have another "Hey guys... look at this......" and then fall flat on my face moment when nothing happens again tomorrow

Thanks for all the help and good luck to anyone trying to get vicidialnow working with my rather crude LAN setup.

[williamconley]

you CAN use the interface from vNOW with vBOX, assuming you have the same version of Vicidial installed.

[djprice]

Hi Mate

I guessed I could just copy the php pages over. As it happens I was planning to let one of the web developers here at the source to do something pretty anyway. I may get the 'Hey guys, look at this....' on the sales floor tomorrow out of the way before I fiddle too much this time though

Thanks again

[williamconley]

instead of having your web guy break the interface (always happens) try upgrading your system to 2.2.0 (or 2.4!) and have your web guy Upgrade the vNOW page to fit 2.2.0, then post your updated page for everyone else to use, too.

that'll be a much better "thanks, guys".

[djprice]

And I was just thinking of slapping some pretty logos onto it

Will try to get this working then do another setup on some spare kit. When I was using vNow I did follow the instructions to upgrade it to 2.2.0 and it did work until setting up the second NIC. I didn't realise the vNow page needed updating?

http://vicidialnow.blogspot.com/2010/04 ... ow-to.html

[djprice]

Anyway, past midnight again. Thanks again for the suggestions (especially the "try Vicibox" suggestion )

[williamconley]

when you update to 2.2.0, you get "stock" vicidial pages everywhere. the vNOW pretty stuff is gone. if you stick with 2.0.5 the pretty stuff can simply overwrite the stock page cuz they work from the same codebase. but there is no 2.2.0 pretty interface yet. if you wanna be real cool, upgrade it to 2.4 and see if you can get it into the codebase (as an "optional" agent page, perhaps). Then it may last forever because changes to the main interface would just be paralleled in it.

i mean, a diff conversion to match the stock page could do the trick anyway, but noone has paid anyone to do it yet. so all the lurkers who want it are waiting with bated breath.

[djprice]

OK I know I should probably start a new thread, but seen as we had such a rapport going ( ) I thought I just as well post here.

Got the Vicibox install running Monday night/ Tuesday morning, early hours, and tentatively logged a few agents in Tuesday. By Tues night every outbound agent was on it. By Wednesday it was considered a key system, must be kept up and running at all cost.

Thurs afternoon Asterisk crashed and wouldn't start, with message Unable to connect to remote asterisk (does /var/run/asterisk/asterisk.ctl exist? quick reboot and all was well. (Incidentally when this occured first alert was every agent got there is a problem of time synchronization in your system. please contact administrator) Quick reboot and we are up and running.

Friday the same crash in the morning. Then in the afternoon it went three times in quick succession so we pulled the agents onto the old systen while I had a look. Logged three back in and it went again within minutes.

Ready to try again tomorrow I have put in a new (idential) motherboard (Gigabyte GA 775, forget the exact model) RAM (2GB branded) and P4 dual sore. the same few agents saw out the last 5 minutes of the day with no crash.

I have experienced this with trixbox on the same motherboard due to an incompatibility with SATA on the board but IDE works fine.

Does this sound like a hardware fault? at time of crashes we had about 12-15 agents logged in but with some bad data which was requiring 200 sip trunks to keep them busy. system load had moved from 1 point something to 3 point something (sorry not to be exact).

Just wondering if there was anything in this rambling description that was obvious and I was missing. Again, greatly appreciated.

Thanks

[djprice]

Please excuse the bad typing btw, didn't want to put the light on and wake anyone

[williamconley]

we've bumped into that and had to "clean out the tables" a few times. i think vNOW even has a "table cleaner" at startup. but i don't remember for sure.

if you look at all the tables that have "live" in the, and make a note of which are EMPTY during "idle" (which may be all of them?), you could clean them out in case of crash and then reboot to be safe.

or check out the references to cleaning the tables and/or the vicidialnow installation for the cleaner.

it's also possible that you crashed your database (a table was marked as crashed)

this would require mysql repair

http://dev.mysql.com/doc/refman/5.0/en/mysqlcheck.html

[ruben23]

Do memtest- you might have a faulty memory which i have encountered on my previous setup also.

[williamconley]

and then change to Intel Motherboards and Intel Processors

[djprice]

thanks will try all that tomorrow. Any recommendation motherboard wise? Think I may actually get some budget to spend on it. Also fancy setting up a cluster with some form of redundancy because after 4 days they now can't live without the dialler

[williamconley]

1333 FSB capable of 8G RAM and holds up to a Xeon (intel brand only)

this is what we purchase for all customer systems.

be careful with "latest" because you'll need to have the drivers for the chipset in the .iso that installs your OS (so try to NOT get the LATEST one on the market)

[djprice]

Would you say this one would be ok for cheap and chearful or is it worth spending a lot more?

http://www.ebuyer.com/product/184723


Also fired it up this morning with six agents and it lasted about 40 mins before asterisk stopped nd got the time sync error on all agents.

Thought maybe the hard disk was full but doesn't appear so:

root@dialer:/var/log# df -a
Filesystem 1K-blocks Used Available Use% Mounted on
/dev/sda1 478535608 47667776 406751056 11% /
proc 0 0 0 - /proc
/sys 0 0 0 - /sys
varrun 1032644 360 1032284 1% /var/run
varlock 1032644 0 1032644 0% /var/lock
udev 1032644 32 1032612 1% /dev
devshm 1032644 0 1032644 0% /dev/shm
devpts 0 0 0 - /dev/pts
tmpfs 1032644 0 1032644 0% /var/spool/asterisk/moni tor
securityfs 0 0 0 - /sys/kernel/security

trying to view the creenlog.0 file and it is currently 1.07GB. Is that normal?

[djprice]

Just for clarity again this is running on Vicibox

[Michael_N]

what version of vicibox?

[williamconley]

time sync ordinarily occurs when you have multiple servers involved. so:

when you post, please post your entire configuration including (but not limited to) your installation method, vicidial version and build, asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box.

Similar to This:
Vicibox X.X from .iso | Vicidial X.X.X Build XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

and as for http://www.intel.com/products/desktop/m ... erview.htm i'd say if it installs and runs it should be good unless there is a flaw on the mbd. i've never heard of a mbd flaw that would cause time sync unless it loses track of time somehow. (how's your battery?)

[djprice]

Hi mate,

I think I had posted this all previously, I know it was possibly lost in the barrage of text.

As it happens I think I have found the problem. I think I had simply 'overcooked' it by allowing too many outbound sip lines in and trying to substitute any thought on data management with pure brute force.

Have limited it from 300 sip channels to 100 and has run rock solid for the last few hours.

Hopefully problem solved and I thought I'd post it here incase anyone else made the same mistake (if they bother to read this far down )

Thanks again guys.

[williamconley]

vicidial pings all the "mailboxes" every minute. for every sip account. 300 of those COULD overload the system (waiting for all those checks to complete) and possibly cause the timing system to stop placing "live" random numbers where they belong. if those random numbers aren't placed, the system can think you've lost contact and tosses that time sync error. among other possibilities.

Thanks for the postback of the solution! very helpful!

[djprice]

No prob, glad to contribute.

Still rock solid now with a max of 150 lines. Assuming that if we did need more lines a cluster would be the solution?

[williamconley]

or perhaps just host the "massive" lines on a sub-server. how many LIVE phone calls at a time do you actually have?