Campaign Recording Filename with wrong hour

[omarrodriguezt]

Hello,

Why the date/time of the recording filename is very different of the original call date in some cases?

Example:
In the lead record modification the DATE/TIME column show: 2010-05-24 19:04:44 , Lead_ID: 334411, filename:MyCampaign_20100524-230443_1234567890_1038

As you can see there are 4 hours of difference in the recording file name and the real call time.

In the campaign rec name I have: CAMPAIGN_FULLDATE_CUSTPHONE_AGENT

Thank you in advance.

[mflorell]

That date/time is pulled from the agent station

[omarrodriguezt]

Thank you.