A few questions

General and Support topics relating to ViciDialNow and GoAutoDial ISO installers

Moderators: enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, s0lid

A few questions

Postby kevinb » Mon May 31, 2010 5:21 pm

Hey all downloaded VDN 1.3 last week and am in the process of setting it up and testing. I have a few questions about the program and the future path it will be taking. :)

1) Vicidial 2.2.1 is now out. Has this been tested with the current install? Can we upgrade to it safely?
2) Will VDN upgrade to at least Asterisk 1.4? 1.2 is old and has been EOL'd by Digium so that may be an issue down the road.
3) Where is all the source kept on the box? Or is it even there? I changed my kernel to a vm aware build to get rid of the lost clock tick errors and make sure the sound was ok since it runs under proxmox in a vm. In doing that I need to rebuild zaptel (for ztdummy) but I can't find the source anywhere.

Any help would be greatly appreciated! Thanks all.

Kevin
kevinb
 
Posts: 2
Joined: Mon May 31, 2010 5:13 pm

Postby gardo » Tue Jun 01, 2010 2:22 pm

Hey Kevin,

There's a step by step guide on how to upgrade to Vicidial 2.2 on http://www.vicidialnow.org. It's recommended that you upgrade to 2.2.

If you'll be using pure VoIP, IMHO there is no point in upgrading to 1.4.X. Based on experience the 1.2.30.X versions of Asterisk is more stable than the 1.4.X branch (less crashes). If you really want to upgrade to 1.4.X, just uninstall Zaptel and it's related files and modules and Asterisk first.

Running Vicidial on a virtual machine is not recommended specially for production use. This has been discussed many times before here in the forums. Virtual environment lacks hardware based timer device that Asterisk uses for it's meetme rooms (which Vicidial depends on). This means that your Vicidial system's behavior is unpredictable.
http://goautodial.com
Empowering the next generation contact centers
gardo
 
Posts: 1926
Joined: Fri Sep 15, 2006 10:24 am
Location: Manila, 1004

I understand

Postby kevinb » Tue Jun 01, 2010 4:38 pm

Gardo,
I have already upgraded to 2.2.1, thats fine. I realize it shouldn't be run under a VM for production, I am setting this up as a demo system for showing customers. Staying at 1.2 is fine, but I have run 1.4 on my production for over a year now with no stability issues or crashes. However, my questions is where to find the zaptel source code. I did a find but have only found bin files. I need to recompile so I can use ztdummy for timing. Can you tell me where it is? None of the source files seems to be in the usual places for asterisk, etc. (ie: /usr/src/asterisk). Thanks.

Kevin
kevinb
 
Posts: 2
Joined: Mon May 31, 2010 5:13 pm

Postby gardo » Wed Jun 02, 2010 3:54 pm

Try running 1.4 on a dialer system and you'll know why. A predictive dialer is much much resource intensive than a regular PBX.

The sources are not installed by default on VicidialNOW since it's an RPM based system. You can download the corresponding Zaptel/Dahdi source from Digium itself.
http://goautodial.com
Empowering the next generation contact centers
gardo
 
Posts: 1926
Joined: Fri Sep 15, 2006 10:24 am
Location: Manila, 1004

Postby williamconley » Wed Jun 02, 2010 4:41 pm

if you want to know where to get them easily, look at the scratch install instructions. it has specific locations and instructions for download, patching, and compiling.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20256
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)


Return to ViciDialNow - GoAutoDial

Who is online

Users browsing this forum: No registered users and 92 guests