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perhaps your workstations are "sleeping" after that period of time?vasix wrote:William, the scenario is like this:
1 agent taking call after call, with no time to wait, has no problems at all, everything works as expected
1 agent waiting for calls (logged on 1 ingroup with little traffic) goes lagged after 30-45 minutes of waiting and it is automatically paused by system
non-communication, not inactivity.mflorell wrote:... at 30 seconds of non-communication the agent would be set to LAGGED.
mflorell wrote:After a lot of testing and a few changes I have committed this feature to SVN agc_2.2.0 and trunk.
The attempts value is configurable in vicidial.php(and/or options.php in trunk):
$conf_check_attempts = '3';
mflorell wrote:After a lot of testing and a few changes I have committed this feature to SVN agc_2.2.0 and trunk.
The attempts value is configurable in vicidial.php(and/or options.php in trunk):
$conf_check_attempts = '3';
Please test and confirm that the new code works for you.
carpenox wrote:check the rtptimeout in sip.conf
carpenox wrote:do you have the one set to keep the connection active? rtpkeepalive=30 is good
mflorell wrote:There are several factors to an agent going LAGGED, but they are almost all caused by the agent interface loosing contact with the webserver for more than 30 seconds so that their vicidial_live_agents record is not being updated.
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