0 leads to be dialed..

[Delta239]

hello.. i have 394 called and 613 not called and when i pull up the campaign it says
This campaign has 0 leads to be dialed in those lists
This campaign has 0 leads in the dial hopper

the list was working fine..nothing was touched.

[mflorell]

Is your AST_VDhopper.pl script running every minute in the crontab?

What statuses do you have selected to be dialed in your campaign?

Post the results of this query:
SELECT count(*),list_id,status,called_since_last_reset,gmt_offset_now from vicidial_list group by list_id,status,called_since_last_reset,gmt_offset_now;

[Op3r]

also check your dialling hours.

[gerski]

check your list first, you will see there what is the 600 leads that are not called

try putting new leads on dial status and see if its changed. you need to check on this regularly...

[Delta239]

well i just resetted the list again.. and is not the only list.. i mean is not the only time it happened..also got the same thing with a different list.. thanks i will check on that if im experiencing the same thing

[Delta239]

also another thing.. can i create another server and another database?

[Op3r]

yes you can

[Delta239]

how.. cuz i copied the database asterisk... rename it then created another folder for that copied the admin and agent folders remaned them as well and when i create a campaign throw a list in there it comes with no leads to be dialed in those lists and is a list active.. with 1000 numbers.. and of course 0 leads on the hopper

[pchandhu]

try to insert a LIST ID for your execl or csv file and try once ( my problem is solved like that only ) check once

[Delta239]

now i have 1000 leads to be called on those lists but 0 on the hopper
i try to reset the hopper and nothing.. then i ran the command /home/cron/AST_VDhopper.pl -q and still nothing

[enjay]

What is the output of /usr/share/astguiclient/AST_VDhopper.pl --debugX

[Delta239]

no such file or directory

[mflorell]

What version of astGUiclient are you using?

[Op3r]

errrr

[gerski]

make sure your

Code: Select all

### updater for VICIDIAL hopper
* * * * * /usr/share/astguiclient/AST_VDhopper.pl -q

is in the crontab.

to access crontab type "crontab -e"

[Op3r]

type this to find that file

updatedb
locate AST_VDhopper.pl

then to list your crontab type crontab -l to add stuff on you crontab type crontab -e

[Delta239]

im using version 1.1.12-3

[mflorell]

You should upgrade to at least 2.0.1, there have been a lot of bugs fixed since 1.1.12-3.