poor voice quality

[solutinfo]

we're using vicidialnow 1.3 for outbound dialing with asterisk 1.2 With 2 servers (1 CORE 2 QUAND 4gig ram) for the vicidial and (1 CORE 2 QUAND 4gig ram 500gig Hdd
for Database.)with Eyebeam as a softphone with 10 seaters. Hp compaq 2.8 ‘512RAM
Realtek AC 97 as a sound card ;
A very stable 20 Mega adsl connexion with 0 ;85 Upload
____________________________________________

Connection to the Voip provider is an sip Trunk using the G729 codec ;
Below is our sip trung conf :
host=ourvoipprovider.
type=friend
context=from-trunk
username=our username
fromuser= our username
secret=our sercret
dtmfmode=rfc2833
qualify=600
disallow=all
allow=g729
insecure=very.
_____________________________

It has been nearly 1 month now that we are facing very poor voice quality the customer doesn’t hear us clearly then the voice became choppy, noisy and no further installation or software or hardware were added to the first installation(it happens in most calls. even when only one agent is making calls.at maximum 10 Calls are made in a time ,
Poor voice quality is even when i call an agent inside our company using eyebeam. I tried every codec possible but still poor voice.
It can’t be from the voip service provider coz we are using the same installation methode for exactely 10 other callcenters in our city and they are working just fine(.if it can help we are making outboundcalls from MOROCCO to France)
Below is the ZTTEST report when noone is connected :
[root@sds-41 ~]# top
top - 19:08:07 up 1 day, 1:27, 1 user, load average: 0.41, 0.39, 0.31
Tasks: 114 total, 1 running, 113 sleeping, 0 stopped, 0 zombie
Cpu(s): 3.0%us, 0.6%sy, 0.0%ni, 96.3%id, 0.0%wa, 0.0%hi, 0.2%si, 0.0%st
Mem: 3115912k total, 3025136k used, 90776k free, 56760k buffers
Swap: 2031608k total, 76k used, 2031532k free, 2646812k cached
And below is the report of the TOP command .


PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
2839 asterisk 18 0 129m 77m 8252 S 14 2.6 187:04.70 asterisk
1 root 15 0 2064 636 544 S 0 0.0 0:01.62 init
2 root RT -5 0 0 0 S 0 0.0 0:00.23 migration/0
3 root 34 19 0 0 0 S 0 0.0 0:00.03 ksoftirqd/0
4 root RT -5 0 0 0 S 0 0.0 0:00.01 watchdog/0
5 root RT -5 0 0 0 S 0 0.0 0:00.34 migration/1
6 root 34 19 0 0 0 S 0 0.0 0:00.00 ksoftirqd/1
7 root RT -5 0 0 0 S 0 0.0 0:00.01 watchdog/1
8 root RT -5 0 0 0 S 0 0.0 0:00.32 migration/2
9 root 34 19 0 0 0 S 0 0.0 0:00.00 ksoftirqd/2
10 root RT -5 0 0 0 S 0 0.0 0:00.01 watchdog/2
11 root RT -5 0 0 0 S 0 0.0 0:00.30 migration/3
12 root 37 19 0 0 0 S 0 0.0 0:00.00 ksoftirqd/3
13 root RT -5 0 0 0 S 0 0.0 0:00.00 watchdog/3
14 root 10 -5 0 0 0 S 0 0.0 0:05.06 events/0
15 root 10 -5 0 0 0 S 0 0.0 0:01.50 events/1
16 root 10 -5 0 0 0 S 0 0.0 0:01.31 events/2


I'm Stuck here help is appreciated.

[gmcust3]

Believe it or not, but you can try changing Realtek AC 97 as a sound card to some Yamaha or ESS chip and see.

I faced the same problem for 6 months but later realised its due to sound card.

[solutinfo]

thnx for your reply .i will try it in one computer and see the difference.

thnx again.

[solutinfo]

i have tried a YAMAHA as a separate card sound in one computer in my network but the probleme is still persesting.

still waiting for a help

[brett05]

the probleme of poor voice quality come from your server not from your agent computer.
you need a timing voice for zaptel or dahdi.
then i recommend the use of asterisk 1.4.

if you use G729 you need to have a licence from diguim do not use the free one found in the net.
then if you do all this from your server you can speak cards sounds etc.. from other side .

[gardo]

Where's the output of zttest? Also try running zttest when you have agents dialing.

[solutinfo]

hi every body;
below are resluts of some more commands.
hope it will help.


ZTTEST RESULT WHEN DIALING


Opened pseudo zap interface, measuring accuracy...
99.938965% 99.963379% 99.938965% 99.963379% 99.938965% 99.963379% 99.963379%
99.938965% 99.963379% 99.938965% 99.963379% 99.938965% 99.963379% 99.963379% 99.938965%
99.963379% 99.938965% 99.963379% 99.938965% 99.963379% 99.951172% 99.926758% 99.963379%
99.926758% 99.963379% 99.938965% 99.975586%
*********************************
WHEN NOT DIALING:



pened pseudo zap interface, measuring accuracy...
99.926758% 99.975586% 99.926758% 99.279785% 99.243164% 99.975586% 99.975586%
99.914551% 99.865723% 99.926758% 99.975586% 99.975586% 99.926758% quit99.975586%
99.780273%
99.731445% 99.926758% 99.975586% 99.975586% 99.926758% 99.829102% 99.780273% 99.975586%
99.926758% 99.975586% quit99.975586%
99.987793% 99.938965% 99.987793% ^[[A99.975586%


TOP COMMAND

top - 12:21:06 up 20:01, 2 users, load average: 0.37, 0.53, 0.37
Tasks: 127 total, 1 running, 126 sleeping, 0 stopped, 0 zombie
Cpu(s): 10.1%us, 2.8%sy, 0.0%ni, 86.2%id, 0.0%wa, 0.3%hi, 0.5%si, 0.0%st
Mem: 2075496k total, 1630880k used, 444616k free, 156420k buffers
Swap: 1044216k total, 0k used, 1044216k free, 1260924k cached

PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
2893 root 15 0 52396 18m 5116 S 5.0 0.9 10:57.40 asterisk
3106 root 16 0 12472 7168 2732 S 3.3 0.3 5:56.49 AST_update.pl
7709 root 18 0 6260 4428 1740 S 2.7 0.2 0:00.08 AST_send_action
3120 root 15 0 15944 10m 2612 S 1.0 0.5 0:45.43 AST_VDadapt.pl
3108 root 15 0 10728 5364 2672 S 0.3 0.3 0:39.31 AST_manager_sen
3125 root 15 0 10592 5220 2636 S 0.3 0.3 0:03.90 AST_VDauto_dial
7681 root 15 0 11796 6420 2708 S 0.3 0.3 0:00.17 AST_vm_update.p
22341 root 15 0 13308 6680 1480 S 0.3 0.3 0:02.04 FastAGI_log.pl
1 root 15 0 2068 620 532 S 0.0 0.0 0:01.02 init
2 root RT -5 0 0 0 S 0.0 0.0 0:00.00 migration/0
3 root 34 19 0 0 0 S 0.0 0.0 0:00.00 ksoftirqd/0
4 root RT -5 0 0 0 S 0.0 0.0 0:00.00 watchdog/0
5 root RT -5 0 0 0 S 0.0 0.0 0:00.00 migration/1
6 root 34 19 0 0 0 S 0.0 0.0 0:00.03 ksoftirqd/1
7 root RT -5 0 0 0 S 0.0 0.0 0:00.00 watchdog/1
8 root 10 -5 0 0 0 S 0.0 0.0 0:00.00 events/0
9 root 10 -5 0 0 0 S 0.0 0.0 0:00.02 events/1
*********************

ASTERISK CLI

== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/0033344442106@default-055f,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/0033344442106@default-055f,2", "SIP/siptrunk2/0033344442106||o") in new stack
-- Called siptrunk2/0033344442106
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/0033344440787@default-feee,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/0033344440787@default-feee,2", "SIP/siptrunk2/0033344440787||o") in new stack
-- Called siptrunk2/0033344440787
== Spawn extension (default, 0033344093250, 2) exited non-zero on 'Local/0033344093250@default-9c36,2'
-- Executing DeadAGI("Local/0033344093250@default-9c36,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----19-----0") in new stack
-- AMD: Word detected. iWordsCount:1
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... --19-----0 completed, returning 0
-- SIP/siptrunk2-0956e9f8 answered Local/0033344931790@default-4f87,2
> Channel Local/0033344931790@default-4f87,1 was answered.
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing Playback("Local/0033344931790@default-4f87,1", "sip-silence") in new stack
-- Playing 'sip-silence' (language 'en')
-- Executing AGI("Local/0033344931790@default-4f87,1", "agi://127.0.0.1:4577/call_log") in new stack
-- AMD: Changed state to STATE_IN_SILENCE
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing AMD("Local/0033344931790@default-4f87,1", "2000|2000|1000|5000|120|50|4|256") in new stack
-- AMD: Local/0033344931790@default-4f87,1 0000000000 (null) (Fmt: 64)
-- AMD: initialSilence [2000] greeting [2000] afterGreetingSilence [1000] totalAnalysisTime [5000] minimumWordLength [120] betweenWordsSilence [50] maximumNumberOfWords [4] silenceThreshold [256]
-- SIP/siptrunk2-09472030 answered Local/0033344094927@default-936a,2
> Channel Local/0033344094927@default-936a,1 was answered.
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing Playback("Local/0033344094927@default-936a,1", "sip-silence") in new stack
-- Playing 'sip-silence' (language 'en')
-- Executing AGI("Local/0033344094927@default-936a,1", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing AMD("Local/0033344094927@default-936a,1", "2000|2000|1000|5000|120|50|4|256") in new stack
-- AMD: Local/0033344094927@default-936a,1 0000000000 (null) (Fmt: 64)
-- AMD: initialSilence [2000] greeting [2000] afterGreetingSilence [1000] totalAnalysisTime [5000] minimumWordLength [120] betweenWordsSilence [50] maximumNumberOfWords [4] silenceThreshold [256]
-- SIP/siptrunk2-094ac368 is ringing
== Spawn extension (default, 0033344931790, 2) exited non-zero on 'Local/0033344931790@default-4f87,2'
-- Executing DeadAGI("Local/0033344931790@default-4f87,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----9-----0") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---9-----0 completed, returning 0
-- SIP/siptrunk2-094da1c8 is ringing
== Spawn extension (default, 0033344094927, 2) exited non-zero on 'Local/0033344094927@default-936a,2'
-- Executing DeadAGI("Local/0033344094927@default-936a,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----17-----0") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... --17-----0 completed, returning 0
-- AMD: Word detected. iWordsCount:1
-- AMD: Changed state to STATE_IN_SILENCE
-- AMD: HUMAN: silenceDuration:1000 afterGreetingSilence:1000
-- Executing AGI("SIP/siptrunk2-0958d558", "VD_amd.agi|8369") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_amd.agi
-- AGI Script VD_amd.agi completed, returning 0
-- Executing AGI("SIP/siptrunk2-0958d558", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- AMD: Word detected. iWordsCount:1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Spawn extension (default, 8600056, 1) exited non-zero on 'SIP/siptrunk2-09764a30'
-- Executing DeadAGI("SIP/siptrunk2-09764a30", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Spawn extension (default, 58600056, 1) exited non-zero on 'Local/58600056@default-2cb4,2'
-- Executing DeadAGI("Local/58600056@default-2cb4,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
== Spawn extension (default, 8309, 3) exited non-zero on 'Local/58600056@default-2cb4,1'
-- Executing DeadAGI("Local/58600056@default-2cb4,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
-- AMD: Changed state to STATE_IN_SILENCE
-- AMD: HUMAN: silenceDuration:1000 afterGreetingSilence:1000
-- Executing AGI("SIP/siptrunk2-0956e9f8", "VD_amd.agi|8369") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_amd.agi
-- AGI Script VD_amd.agi completed, returning 0
-- Executing AGI("SIP/siptrunk2-0956e9f8", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
-- AMD: HUMAN: silenceDuration:1000 afterGreetingSilence:1000
-- Executing AGI("SIP/siptrunk2-09472030", "VD_amd.agi|8369") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_amd.agi
-- AGI Script VD_amd.agi completed, returning 0
-- Executing AGI("SIP/siptrunk2-09472030", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
-- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
-- Executing Goto("SIP/siptrunk2-0958d558", "default|8600056|1") in new stack
-- Goto (default,8600056,1)
-- Executing MeetMe("SIP/siptrunk2-0958d558", "8600056|F") in new stack
-- SIP/siptrunk2-096c0468 answered Local/0033344095475@default-eb66,2
> Channel Local/0033344095475@default-eb66,1 was answered.
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing Playback("Local/0033344095475@default-eb66,1", "sip-silence") in new stack
-- Playing 'sip-silence' (language 'en')
-- Executing AGI("Local/0033344095475@default-eb66,1", "agi://127.0.0.1:4577/call_log") in new stack
== Manager 'sendcron' logged off from 127.0.0.1
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing AMD("Local/0033344095475@default-eb66,1", "2000|2000|1000|5000|120|50|4|256") in new stack
-- AMD: Local/0033344095475@default-eb66,1 0000000000 (null) (Fmt: 64)
-- AMD: initialSilence [2000] greeting [2000] afterGreetingSilence [1000] totalAnalysisTime [5000] minimumWordLength [120] betweenWordsSilence [50] maximumNumberOfWords [4] silenceThreshold [256]
== Spawn extension (default, 0033344095475, 2) exited non-zero on 'Local/0033344095475@default-eb66,2'
-- Executing DeadAGI("Local/0033344095475@default-eb66,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----21-----1") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... --21-----1 completed, returning 0
-- AMD: Word detected. iWordsCount:1
-- AMD: Changed state to STATE_IN_SILENCE
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing MeetMe("Local/58600056@default-1d4b,2", "8600056|Fmq") in new stack
> Channel Local/58600056@default-1d4b,1 was answered.
-- Executing Answer("Local/58600056@default-1d4b,1", "") in new stack
-- Executing Monitor("Local/58600056@default-1d4b,1", "wav|20100630-102920_0033344093250") in new stack
-- Executing Wait("Local/58600056@default-1d4b,1", "3600") in new stack
-- AMD: Word detected. iWordsCount:2
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/0033344090282@default-daa6,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/0033344090282@default-daa6,2", "SIP/siptrunk2/0033344090282||o") in new stack
-- Called siptrunk2/0033344090282
-- AMD: Changed state to STATE_IN_SILENCE
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
-- SIP/siptrunk2-09764a30 is ringing
-- AMD: HUMAN: silenceDuration:1000 afterGreetingSilence:1000
-- Executing AGI("SIP/siptrunk2-096c0468", "VD_amd.agi|8369") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_amd.agi
-- AGI Script VD_amd.agi completed, returning 0
-- Executing AGI("SIP/siptrunk2-096c0468", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
-- SIP/siptrunk2-09601978 answered Local/0033134849210@default-448c,2
> Channel Local/0033134849210@default-448c,1 was answered.
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing Playback("Local/0033134849210@default-448c,1", "sip-silence") in new stack
-- Playing 'sip-silence' (language 'en')
-- Executing AGI("Local/0033134849210@default-448c,1", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing AMD("Local/0033134849210@default-448c,1", "2000|2000|1000|5000|120|50|4|256") in new stack
-- AMD: Local/0033134849210@default-448c,1 0000000000 (null) (Fmt: 64)
-- AMD: initialSilence [2000] greeting [2000] afterGreetingSilence [1000] totalAnalysisTime [5000] minimumWordLength [120] betweenWordsSilence [50] maximumNumberOfWords [4] silenceThreshold [256]
-- SIP/siptrunk2-097676c8 answered Local/0033344095000@default-b31d,2
> Channel Local/0033344095000@default-b31d,1 was answered.
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing Playback("Local/0033344095000@default-b31d,1", "sip-silence") in new stack
-- Playing 'sip-silence' (language 'en')
-- Executing AGI("Local/0033344095000@default-b31d,1", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing AMD("Local/0033344095000@default-b31d,1", "2000|2000|1000|5000|120|50|4|256") in new stack
-- AMD: Local/0033344095000@default-b31d,1 0000000000 (null) (Fmt: 64)
-- AMD: initialSilence [2000] greeting [2000] afterGreetingSilence [1000] totalAnalysisTime [5000] minimumWordLength [120] betweenWordsSilence [50] maximumNumberOfWords [4] silenceThreshold [256]
== Spawn extension (default, 0033134849210, 2) exited non-zero on 'Local/0033134849210@default-448c,2'
-- Executing DeadAGI("Local/0033134849210@default-448c,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----20-----0") in new stack
-- AMD: Word detected. iWordsCount:1
-- AMD: Changed state to STATE_IN_SILENCE
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... --20-----0 completed, returning 0
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Spawn extension (default, 0033344095000, 2) exited non-zero on 'Local/0033344095000@default-b31d,2'
-- Executing DeadAGI("Local/0033344095000@default-b31d,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----24-----1") in new stack
== Spawn extension (default, 8600051, 1) exited non-zero on 'SIP/siptrunk2-094d5ff0'
-- Executing DeadAGI("SIP/siptrunk2-094d5ff0", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Spawn extension (default, 58600051, 1) exited non-zero on 'Local/58600051@default-3b46,2'
-- Executing DeadAGI("Local/58600051@default-3b46,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... --24-----1 completed, returning 0
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
== Spawn extension (default, 8309, 3) exited non-zero on 'Local/58600051@default-3b46,1'
-- Executing DeadAGI("Local/58600051@default-3b46,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
-- SIP/siptrunk2-0948d208 answered Local/0033954322604@default-6d8c,2
> Channel Local/0033954322604@default-6d8c,1 was answered.
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing Playback("Local/0033954322604@default-6d8c,1", "sip-silence") in new stack
-- Playing 'sip-silence' (language 'en')
-- Executing AGI("Local/0033954322604@default-6d8c,1", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing AMD("Local/0033954322604@default-6d8c,1", "2000|2000|1000|5000|120|50|4|256") in new stack
-- AMD: Local/0033954322604@default-6d8c,1 0000000000 (null) (Fmt: 64)
-- AMD: initialSilence [2000] greeting [2000] afterGreetingSilence [1000] totalAnalysisTime [5000] minimumWordLength [120] betweenWordsSilence [50] maximumNumberOfWords [4] silenceThreshold [256]
-- AMD: HUMAN: silenceDuration:1000 afterGreetingSilence:1000
-- Executing AGI("SIP/siptrunk2-09601978", "VD_amd.agi|8369") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_amd.agi
-- AGI Script VD_amd.agi completed, returning 0
-- Executing AGI("SIP/siptrunk2-09601978", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
== Spawn extension (default, 0033954322604, 2) exited non-zero on 'Local/0033954322604@default-6d8c,2'
-- Executing DeadAGI("Local/0033954322604@default-6d8c,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----40-----0") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... --40-----0 completed, returning 0
Jun 30 12:29:24 NOTICE[2928]: chan_iax2.c:5388 register_verify: No registration for peer 'CR2' (from 192.168.1.2)
-- AMD: Word detected. iWordsCount:1
-- AMD: Word detected. iWordsCount:1
== Spawn extension (default, 0033161391780, 2) exited non-zero on 'Local/0033161391780@default-a15a,2'
-- Executing DeadAGI("Local/0033161391780@default-a15a,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0-----CANCEL----------") in new stack
== Manager 'sendcron' logged off from 127.0.0.1
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
-- AMD: Changed state to STATE_IN_SILENCE
== Manager 'sendcron' logged off from 127.0.0.1
-- AMD: Changed state to STATE_IN_SILENCE
-- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
-- Executing Goto("SIP/siptrunk2-09601978", "default|8600051|1") in new stack
-- Goto (default,8600051,1)
-- Executing MeetMe("SIP/siptrunk2-09601978", "8600051|F") in new stack
-- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
-- Executing Answer("SIP/siptrunk2-0956e9f8", "") in new stack
-- Executing Playback("SIP/siptrunk2-0956e9f8", "vm-goodbye") in new stack
-- Playing 'vm-goodbye' (language 'en')
-- AMD: Word detected. iWordsCount:2
-- AMD: Word detected. iWordsCount:2
-- AMD: Changed state to STATE_IN_SILENCE
-- AMD: Word detected. iWordsCount:3
-- AMD: Changed state to STATE_IN_SILENCE
-- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
-- Executing Answer("SIP/siptrunk2-09472030", "") in new stack
-- Executing Playback("SIP/siptrunk2-09472030", "vm-goodbye") in new stack
-- Playing 'vm-goodbye' (language 'en')
-- AMD: Word detected. iWordsCount:4
-- AMD: ANSWERING MACHINE: iWordsCount:4
-- Executing AGI("SIP/siptrunk2-0948d208", "VD_amd.agi|8369") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_amd.agi
-- Executing Hangup("SIP/siptrunk2-0956e9f8", "") in new stack
== Spawn extension (default, 8307, 3) exited non-zero on 'SIP/siptrunk2-0956e9f8'
-- Executing DeadAGI("SIP/siptrunk2-0956e9f8", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
== Spawn extension (default, 8369, 4) exited non-zero on 'SIP/siptrunk2-0948d208'
-- Executing DeadAGI("SIP/siptrunk2-0948d208", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
-- SIP/siptrunk2-0972dc38 answered Local/0033344092771@default-5105,2
> Channel Local/0033344092771@default-5105,1 was answered.
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing Playback("Local/0033344092771@default-5105,1", "sip-silence") in new stack
-- Playing 'sip-silence' (language 'en')
-- Executing AGI("Local/0033344092771@default-5105,1", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing AMD("Local/0033344092771@default-5105,1", "2000|2000|1000|5000|120|50|4|256") in new stack
-- AMD: Local/0033344092771@default-5105,1 0000000000 (null) (Fmt: 64)
-- AMD: initialSilence [2000] greeting [2000] afterGreetingSilence [1000] totalAnalysisTime [5000] minimumWordLength [120] betweenWordsSilence [50] maximumNumberOfWords [4] silenceThreshold [256]
-- AMD: Changed state to STATE_IN_SILENCE
-- AMD: Word detected. iWordsCount:3
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/0033344441915@default-9a94,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/0033344441915@default-9a94,2", "SIP/siptrunk2/0033344441915||o") in new stack
-- Called siptrunk2/0033344441915
-- Executing Hangup("SIP/siptrunk2-09472030", "") in new stack
== Spawn extension (default, 8307, 3) exited non-zero on 'SIP/siptrunk2-09472030'
-- Executing DeadAGI("SIP/siptrunk2-09472030", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
== Spawn extension (default, 0033344092771, 2) exited non-zero on 'Local/0033344092771@default-5105,2'
-- Executing DeadAGI("Local/0033344092771@default-5105,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----19-----0") in new stack
-- AMD: ANSWERING MACHINE: voiceDuration:2000 greeting:2000
-- Executing AGI("SIP/siptrunk2-097676c8", "VD_amd.agi|8369") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_amd.agi
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/0033344441002@default-b8d3,2", "agi://127.0.0.1:4577/call_log") in new stack
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/0033344442218@default-e745,2", "agi://127.0.0.1:4577/call_log") in new stack
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/0033344931922@default-d25d,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... --19-----0 completed, returning 0
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/0033344442218@default-e745,2", "SIP/siptrunk2/0033344442218||o") in new stack
-- Called siptrunk2/0033344442218
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/0033344931922@default-d25d,2", "SIP/siptrunk2/0033344931922||o") in new stack
-- Called siptrunk2/0033344931922
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/0033344441002@default-b8d3,2", "SIP/siptrunk2/0033344441002||o") in new stack
-- Called siptrunk2/0033344441002
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/0033161391647@default-fcd8,2", "agi://127.0.0.1:4577/call_log") in new stack
== Spawn extension (default, 8369, 4) exited non-zero on 'SIP/siptrunk2-097676c8'
-- Executing DeadAGI("SIP/siptrunk2-097676c8", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/0033161391647@default-fcd8,2", "SIP/siptrunk2/0033161391647||o") in new stack
-- Called siptrunk2/0033161391647
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/0033134848788@default-f523,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/0033134848788@default-f523,2", "SIP/siptrunk2/0033134848788||o") in new stack
-- Called siptrunk2/0033134848788
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing AGI("Local/0033344094523@default-9f5b,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/0033344094523@default-9f5b,2", "SIP/siptrunk2/0033344094523||o") in new stack
-- Called siptrunk2/0033344094523
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing MeetMe("Local/58600051@default-f678,2", "8600051|Fmq") in new stack
> Channel Local/58600051@default-f678,1 was answered.
-- Executing Answer("Local/58600051@default-f678,1", "") in new stack
-- Executing Monitor("Local/58600051@default-f678,1", "wav|20100630-102926_0033134849210") in new stack
-- Executing Wait("Local/58600051@default-f678,1", "3600") in new stack

[solutinfo]

hi every body,
thank you for your collaboration;well we figured out that while our agents were making calls they were listening to music and playing some (small games)which has great impact on the CPU usage (up to 100%)
now we asked them not to do any other activities in the computer BUT to make calls.we also changed our OLD headsets with NEWONES.and it seems to work just fine(2 days now)
But the question i m asking is this: is there any way to prevent our agents from reaching the desktop.to click on the desktop elements such as MYCOMPUTERS MY DOCUMENTS.(right and left click)
and to have only the VICIDIAL apllication wide open the screan.

need youe help again.
thank you.

[mflorell]

Switch to Ubuntu Desktop

One of our larger clients has locked down Ubuntu desktop without too much effort to prevent all sorts of things but still allow authorized application access.

[brett05]

or configure your network cards in windows to the gateway of the server
mean the agent windows will connect only to the server ;without access to any internet page

[fibres]

Microsoft steady state will allopw you to lock the agents machines down completely.
Including which websites they can visit.

We use this on all our production systems and works great.

Only problwem is microsoft discontinued support from beginning of this year, however it can still be downloaded from cnet!

Regards

[ctc_brad]

Can you please give us a guide on how to fix a choppy voice? What are the possible causes of a choppy voice?