is origin of the call available when using Call Dispo URL?

[lmora]

Hi

I'm wondering if Call dispo URL is capable to send as a parameter the origin of the call (triggered by a callback, automatic dial, manual dial) together with the rest of the parameters.

The reason to ask for is that I have to deliver a productivity report which includes among other information the number of redials per agent per day.

Thanks

[mflorell]

That information is not a standard variable being used by the agent interface, so it is not available to the dispo-call-url feature. I'm sure it could be added, but that would take a bit of programming to make it happen.