Calls not received at Agents end

[mudasir]

Hi,

I have setup VicidialNow, it is working great for my inbound setup, but now i am setting it up for my outbound also, but the issue i am facing is that agents are not able to receive any call.
Asterisk CLI is showing that calls are being made and are being transferred, vicidial reports show that 3 calls are ringing, but agents are not receiving any calls.


Can any one point out what could be the exact reason for this.

Looking for a positive reply.

[omarrodriguezt]

Make sure that the agents select the blended option when they login in the campaign.

This option will allow then to receive inbound/outbound calls.