Replacing the ding gsm file with a more old style ring tone

[tarun]

I need to replace the default <ding> that is used to alert the agent on my vicibox. Is there a way to replace it with a sound file that will play at least more than 2 sec to alert the agent. Or do we need any configuration/dialplan changes in asterisk

[mcargile]

On out bound calls when a customer enters the agent conference there is <bloop> sound (I know very technical term for it). This sound is hard coded into Asterisk and is not easy to replace.

On inbound and transfer calls there is a recording that is played before the customer enters the conference call the "Agent Alert Filename" this can be changed in the Ingroup settings. It defaults to <ding>. You also need to change the "Agent Alert Delay" to the length of the audio file you are playing, in milliseconds. This prevents the customer from hearing the trailing end of the Agent Alert Filename when they enter the conference.

[tarun]

Thanks Mcagile.. Its working fine

[marmu]

tarun, could you please tell me how you removed the "blob" on outbound calls. I simply want it out of my system. Thanks for any help in advance.

I think I can figure out to replace "you are currently the oly person in this conference" by myself.

cheers,
Marcus

EDIT: sorry for "spamming" solved by altering the extensions.conf:
; VICIDIAL conferences
;exten => _86000[5-9]X,1,Meetme,${EXTEN}|F
;exten => _8600[1-2]XX,1,Meetme,${EXTEN}|F
exten => _86000[5-9]X,1,Meetme,${EXTEN}|q
exten => _8600[1-2]XX,1,Meetme,${EXTEN}|q

[palani.sivagurunathan]

Hi,

If Any possible to Play Agent Alert Filename in Agent end only ?


Please Advice.


Thanks,
PAlani

[mflorell]

If you are setting the "Agent Alert Delay" properly, the agent is the only one that should hear it.

[palani.sivagurunathan]

Hi ,

I have configured "Agent Alert Delay" in 1000.But again client hear the Agent alert audio file.



Thanks,
PAlani

[mflorell]

How long is your agent alert audio file?

[palani.sivagurunathan]

Hi,

Increasing the "Agent Alert delay" . Its worked for me .


Thanks,
PAlani