Manual Dialing in vicidialnow 1.3 version

General and Support topics relating to ViciDialNow and GoAutoDial ISO installers

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Manual Dialing in vicidialnow 1.3 version

Postby turiyain » Mon Jul 12, 2010 7:12 am

Dear Experts,

Today i have installed vicidial 1.3 version. It is a very nice OS. All the things are working good. But i am not able to make manual dialing. In the Agent web Panel, there is not button to click "Manual Dailing" hot keys etc.. But in the earlier version 1.2, all this things are pretty available. Please tell me that how can i get these options in vicidail 1.3 version.


With warm wishes,


Vijay Thakur
India
turiyain
 
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Postby gardo » Mon Jul 12, 2010 7:21 pm

You need to enable manual dialing on a per user basis. Go to the User settings on the Vici admin page.
http://goautodial.com
Empowering the next generation contact centers
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Postby turiyain » Mon Jul 12, 2010 11:54 pm

Thanks for reply. Kindly tell me that what should i change in user settings, so that manual dialing available.
turiyain
 
Posts: 38
Joined: Mon Jul 12, 2010 6:57 am
Location: Chandigarh, India

Postby turiyain » Tue Jul 13, 2010 1:53 am

Thanks Gordo. Your suggestion worked for me. You saved my time.
turiyain
 
Posts: 38
Joined: Mon Jul 12, 2010 6:57 am
Location: Chandigarh, India


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