vicidialnow post install

[tyoli fuj]

hi,
i'm trying to install VicidialNow for a call center i have some problems can some one help me please???

[tommyinnn]

telling us what type of problem your having would help a lot

[tyoli fuj]

hi,
I finished the installation and after i login i found that the urls giving for the (vicidial admin and agent web gui) and the vtigerCRM, is missing the 192.168.1.2

[tommyinnn]

Their missing as in you can't access them?

The default IP Vicidial server is set to is a local IP (192.168.1.2) - do your have your server connected to your router? If so, are you trying to access the IP on a computer within your local network?

[tyoli fuj]

hi sorry for taking so long to replay back.
I meant missing from the first screen probably caused by missing network card driver.
how can I check if my network card drive is installed?
thanks.

[tommyinnn]

type in system-config-network - then edit devices... you should then see at least one (eth0 or eth1, or something like that
then choose one, set a static IP for the server, set the netmask and gateway...which youi should have gotten from your Internet provider

then, when your done,
service network restart

[tyoli fuj]

and the directory /etc/sysconfig/network-scripts did not have any ifcfg-eth0 in it.
the result of the command netstat -rn is empty.

[tommyinnn]

O, sounds like you need to fix your server

[tyoli fuj]

fix my server?
you mean there's some thing wrong with the hard ware?

[tommyinnn]

O, I don't know, but that does not seem to be a ViciDial issue

[tyoli fuj]

OK, thank you for your help.

[gardo]

What is the network card installed on your server? Does it have Linux support?

[tyoli fuj]

my network card is:
silan sc92031 pci fast ethernet adapter .

[tyoli fuj]

the following is the content of /var/spool/mail/root:
{
From root@vici.vicidialnow.org Tue Jul 6 16:54:39 2010
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Received: from vici.vicidialnow.org (localhost.localdomain [127.0.0.1])
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Received: (from root@localhost)
by vici.vicidialnow.org (8.12.8/8.13.8/Submit) id o64GZHxW007394;
Sun, 4 jul 2010 12:35:17 -0400
Date: Sun, 4 jul 2010 12:35:17 -0400
Message-Id: <201007041635.o64GZHxW007394@VICI;VICIDIALNOW;ORG>
From: root@vici.vicidialnow.org (Cron Daemon)
To: root@vici.vicidialnow.org
Subject: Cron <root@vici> /usr/share/astguiclient/AST_manager_kill_hung_congested.pl
Content-Type: text/plain; charset=UTF-8
Auto-Submitted: auto-generated
X-Cron-Env: <SHELL=/bin/sh>
X-Cron-Env: <HOME=/root>
X-Cron-Env: <PATH=/usr/bin:/bin>
X-Cron-Env: <LOGNAME=root>
X-Cron-Env: <USER=root>

DBD::mysql::st execute failed: MySQL server has gone away at /usr/share/astguiclient/AST_manager_kill_hung_congested.pl line 189.
one away at /usr/share/astguiclient/AST_manager_kill_hung_congested.pl line 189.

From root@vici.vicidialnow.org Tue Jul 6 16:55:03 2010
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Date: Tue, 6 jul 2010 16:55:02 -0400
Message-Id: <201007062055.o66Kt2hx001952@Vici.vicidialnow.org>
From: root@vici.vicidialnow.org (Cron Daemon)
To: root@vici.vicidialnow.org
Subject: Cron <root@vici> /usr/share/astguiclient/AST_vm_update.pl
Content-Type: text/plain; charset=UTF-8
Auto-Submitted: auto-generated
X-Cron-Env: <SHELL=/bin/sh>
X-Cron-Env: <HOME=/root>
X-Cron-Env: <PATH=/usr/bin:/bin>
X-Cron-Env: <LOGNAME=root>
X-Cron-Env: <USER=root>
stguiclient/AST_vm_update.pl line 188

From root@vici.vicidialnow.org Tue Jul 6 16:55:03 2010
Return-path: <root@vici.vicidialnow.org>
Received: from vici.vicidialnow.org (localhost.localdomain [127.0.0.1])
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by vici.vicidialnow.org (8.12.8/8.13.8/Submit) id o66Kt2Dm001954;
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Date: Tue, 6 jul 2010 16:55:02 -0400
Message-Id: <201007062055.o66Kt2Dm001952@Vici.vicidialnow.org>
From: root@vici.vicidialnow.org (Cron Daemon)
To: root@vici.vicidialnow.org
Subject: Cron <root@vici> /usr/share/astguiclient/AST_conf_update.pl
Content-Type: text/plain; charset=UTF-8
Auto-Submitted: auto-generated
X-Cron-Env: <SHELL=/bin/sh>
X-Cron-Env: <HOME=/root>
X-Cron-Env: <PATH=/usr/bin:/bin>
X-Cron-Env: <LOGNAME=root>
X-Cron-Env: <USER=root>

stguiclient/AST_conf_update.pl line 238

From root@vici.vicidialnow.org Mon Jul 12 14:43:33 2010
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Message-Id: <201007121805.o6CI5VZ1006665@Vici.vicidialnow.org>
From: root@vici.vicidialnow.org (Cron Daemon)
To: root@vici.vicidialnow.org
Content-Type: text/plain; charset=UTF-8
Auto-Submitted: auto-generated
X-Cron-Env: <SHELL=/bin/sh>
X-Cron-Env: <HOME=/root>
X-Cron-Env: <PATH=/usr/bin:/bin>
X-Cron-Env: <LOGNAME=root>
X-Cron-Env: <USER=root>

ient/AST_manager_kill_hung_congested.pl line239.
one away at /usr/share/astguiclient/AST_manager_kill_hung_congested.pl line 239

From root@vici.vicidialnow.org Mon Jul 12 21:26:02 2010
Return-path: <root@vici.vicidialnow.org>
Received: from vici.vicidialnow.org (localhost.localdomain [127.0.0.1])
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by vici.vicidialnow.org (8.12.8/8.13.8/Submit) id o6D1Q296001961;
Mon, 12 jul 2010 21:26:02 -0400
Date: Mon, 12 jul 2010 21:26:02 -0400
Message-Id: <201007130126.o6D1Q962001961@Vici.vicidialnow.org>
From: root@vici.vicidialnow.org (Cron Daemon)
To: root@vici.vicidialnow.org
Subject: Cron <root@vici> /usr/share/astguiclient/AST_conf_update.pl
Content-Type: text/plain; charset=UTF-8
Auto-Submitted: auto-generated
X-Cron-Env: <SHELL=/bin/sh>
X-Cron-Env: <HOME=/root>
X-Cron-Env: <PATH=/usr/bin:/bin>
X-Cron-Env: <LOGNAME=root>
X-Cron-Env: <USER=root>

problem connecting to ""localhost", port 5038: connection refused at /usr/share/astguiclient/AST_conf_update.pl line 238

}
the same problem continue to appear for the rest of the mail.

[gardo]

Looks like your LAN card is not supported out of the box. An interesting solution I found on one of the forums while searching.

Life's too short to spend time on unsupported nics. There are tons of $15.00 nics that are well supported by the OS, buy one and move on.

I definitely agree.

[tyoli fuj]

thanks