entry/leave sound suddenly plays eventhough agent is on call

[rosary]

I have installed Vicidial with the following version details:

OS: Ubuntu 8.04
astguiclient 2.0.5.1rc1
asterisk 1.4.21.2

My problem is that, though an agent is already logged in and is currently on call, the entry/leave sound keeps on playing. Both the agent and the client hear the very annoying sound. The server is already running for a year now, and we encountered this problem just 3 days ago up to now.

The temporary remedy was to disable the entry/leave sound by editing extensions.conf (placing q on meetme dialplan), the agent no longer hears the sound, as well as the client.

Please help me in fixing this. Thanks.

[mflorell]

Asterisk CLI output when this happens?

Does this happen even with only one agent logged in?

[rosary]

Yes, it happens even only one agent is logged in.

CLI output seems to be normal except for the following notices:

rtp.c Comfort noise support incomplete in Asterisk (RFC 3389). Please turn off on client if possible. Client IP: xx.xx.xxx.xx

Thanks.

P.S. I am sorry for the double post. [/code]

[mflorell]

What agent phone are you using?

Have you tried disabling comfort noise?

[rosary]

Yes.

Even when using hard phones, we can still hear the annoying sound.