Discussions about new features or changes in existing features
Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N
by thirdhatch » Thu Jul 15, 2010 8:18 pm
I would like to request that the DID Description field get passed to the Agent Portal screen on an inbound call in a future version.
This would help inbound call centers tremendously as many of them track DNIS or special codes attached to the toll free numbers for inbound media tracking.
I know this can currently be accomplished with the In-Group right now but it is much more cumbersome to build 170+ In-Groups than to simply pass the description field to the portal.
Thanks!
-
thirdhatch
-
- Posts: 96
- Joined: Fri Jul 09, 2010 1:07 pm
by mflorell » Thu Jul 15, 2010 10:17 pm
Is there an Issue Tracker entry for this?
-
mflorell
- Site Admin
-
- Posts: 18387
- Joined: Wed Jun 07, 2006 2:45 pm
- Location: Florida
-
Return to Features
Who is online
Users browsing this forum: Google [Bot] and 11 guests