Pass DID Description field to Agent Portal

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Pass DID Description field to Agent Portal

Postby thirdhatch » Thu Jul 15, 2010 8:18 pm

I would like to request that the DID Description field get passed to the Agent Portal screen on an inbound call in a future version.

This would help inbound call centers tremendously as many of them track DNIS or special codes attached to the toll free numbers for inbound media tracking.

I know this can currently be accomplished with the In-Group right now but it is much more cumbersome to build 170+ In-Groups than to simply pass the description field to the portal.

Thanks!
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Postby mflorell » Thu Jul 15, 2010 10:17 pm

Is there an Issue Tracker entry for this?
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