Autodial problem

[mspangler]

When I set my campaign to manual dial, everything works fine. The agent is placed in a conference, and the system dials out and connects the call to the conference when the "Dial Next Number" is pressed.

However, when I change the campaign to any type of auto dialing mode (ratio, adaptive, etc.), I have issues. The agent is connected into the room at login, but it appears as though it doesn't even attempt to dial the next number in the hopper?

Any ideas?

[enjay]

Are you using multiple servers (i.e. 1 Asterisk/VICIDIAL Server and 1 Apache/MySQL Server).

Make sure time is sync'd

do a screen -x and make sure ASTVDauto is running.

-Art

[mspangler]

Thanks for the quick answer enjay, but I just figured out what was wrong. I apreciate your help. It turned out to be pilot error on the agen screen.

Thanks!