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Inbound IVR

General and Support topics relating to ViciDialNow and GoAutoDial ISO installers

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Inbound IVR

Postby Yanela08 » Tue Jul 27, 2010 5:38 pm

Hi,

Is it possible with vicidial to have IVR by extensions. example: when customer call our DID number he will hear gretting and it will ak him to input whether he want to talk to sales or support. if he press 1 call will go to a particular extension number of agent say cc100 and if press 2 then call will be transferred to cc101, etc.

Also, can voicemail be setup for each extension if the agent is busy.

Version of Vicidial is 2.0 and asterisk is 1.2. Dont have call menu option.

Plz help.
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Postby mflorell » Tue Jul 27, 2010 5:57 pm

This is easily done with 2.2.1. You should upgrade.

Instructions for this are even in the ViciDial Manager Manual.
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Postby Yanela08 » Tue Jul 27, 2010 7:26 pm

Hi Matt, Tnx for the reply. Can I without no trouble upgrade my vicidialnow to 2.2?
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Postby mflorell » Tue Jul 27, 2010 7:49 pm

There are instructions posted right here on this forum.
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