vicidial.org

VICIDIAL astGUIclient discussion forum

Skip to content

Vicidial.org Home      Vicidial Forum      Vicidial Wiki      Vicidial Issue Tracker      astGUIclient Project Page


Inbound IVR

General and Support topics relating to ViciDialNow and GoAutoDial ISO installers

Moderators: enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, s0lid

Post a reply

Inbound IVR

Postby Yanela08 » Tue Jul 27, 2010 5:38 pm

Hi,

Is it possible with vicidial to have IVR by extensions. example: when customer call our DID number he will hear gretting and it will ak him to input whether he want to talk to sales or support. if he press 1 call will go to a particular extension number of agent say cc100 and if press 2 then call will be transferred to cc101, etc.

Also, can voicemail be setup for each extension if the agent is busy.

Version of Vicidial is 2.0 and asterisk is 1.2. Dont have call menu option.

Plz help.
Yanela08
 
Posts: 97
Joined: Tue Feb 24, 2009 11:06 pm
Top

Postby mflorell » Tue Jul 27, 2010 5:57 pm

This is easily done with 2.2.1. You should upgrade.

Instructions for this are even in the ViciDial Manager Manual.
mflorell
Site Admin
 
Posts: 18384
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida
Top

Postby Yanela08 » Tue Jul 27, 2010 7:26 pm

Hi Matt, Tnx for the reply. Can I without no trouble upgrade my vicidialnow to 2.2?
Yanela08
 
Posts: 97
Joined: Tue Feb 24, 2009 11:06 pm
Top

Postby mflorell » Tue Jul 27, 2010 7:49 pm

There are instructions posted right here on this forum.
mflorell
Site Admin
 
Posts: 18384
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida
Top
Post a reply

Return to ViciDialNow - GoAutoDial

Who is online

Users browsing this forum: No registered users and 100 guests

Powered by phpBB® Forum Software © phpBB Group