[HELP] Big delay once call is transfered to agents

[AlexR]

Hello

Im having big problem... everything in vicidial works; but once a calls is transfered to a user there is big delay in the conversation between the customer and the client

i have this setup

ZAP channel ------> ASTERISK---->IAX over LAN----->AGENT

This is from TOP

Code: Select all

top - 10:28:43 up 1 day,  5:25,  3 users,  load average: 0.08, 0.21, 0.18
Tasks: 128 total,   1 running, 127 sleeping,   0 stopped,   0 zombie
Cpu(s):  5.9% us,  2.2% sy,  0.0% ni, 91.3% id,  0.2% wa,  0.0% hi,  0.5% si
Mem:    505204k total,   486452k used,    18752k free,    70724k buffers
Swap:  1020116k total,       60k used,  1020056k free,   245376k cached

  PID USER      PR  NI  VIRT  RES  SHR S %CPU %MEM    TIME+  COMMAND
 4902 root      15   0 24528 9412 4828 S  4.7  1.9   9:03.55 asterisk
 3074 mysql     15   0  128m  21m 4100 S  1.3  4.4  10:49.67 mysqld
31262 apache    16   0 21396  11m 7800 S  1.3  2.4   0:19.24 httpd
 5005 root      15   0 10836 6636 2520 S  1.0  1.3   6:02.80 AST_update.pl
18043 apache    16   0 21384  11m 7796 S  1.0  2.4   0:30.47 httpd
18055 apache    16   0 21392  11m 7796 S  1.0  2.4   0:30.31 httpd
28346 apache    16   0 21880  12m 7804 S  1.0  2.5   0:21.60 httpd
18053 apache    16   0 21884  12m 7800 S  0.7  2.5   0:30.36 httpd
24984 apache    16   0 21384  11m 7796 S  0.7  2.4   0:23.82 httpd
31275 apache    15   0 21396  11m 7796 S  0.7  2.4   0:19.47 httpd
19304 apache    16   0 21900  12m 7804 S  0.3  2.5   0:29.20 httpd
31276 apache    15   0 21772  12m 7788 S  0.3  2.5   0:19.09 httpd
    1 root      16   0  1744  568  492 S  0.0  0.1   0:01.27 init


any ideas of why this delay is being created?



Thank you,




Alejandro

[mflorell]

Asterisk version?

zaptel timer?

zaptel timing source?

loadavg when this happens?

codecs being used?

[AlexR]

These are the specs:

asterisk-1.2.12.1
libpri-1.2.3
zaptel-1.2.9.1

Im using IAXCOMM softphones with GSM codec

Zaptel timing... must be from taken from the E1 PRI? (not sure about this one? how can i look it up?)

As you can see there in the TOP command

[code]Mem: 505204k total, 486452k used, 18752k free,[code]

Could this be a memory problem?


Greetings ...

Alejandro

[/code]

[AlexR]

Just an update...


I found out that the agents have a HUGE lag.... it is because of a switch overload... all is well in Vicidial land!


Thank you



alejandro