Agents go on Pause

[BKhan]

Dear Sir

I am using vicidialnow with asterisk 1.2 with astgui 2.0.5 . The issue is after some time agents go on pause state and time running on client end portal stops. Please tell me any solution.

Thx

[aali_baba]

Dear Sir

I am using vicidialnow with asterisk 1.2 with astgui 2.0.5 . The issue is after some time agents go on pause state and time running on client end portal stops. Please tell me any solution.

Thx

as you did not mention so i am assuming that this is SIP based outbound calling.

and if this is the case then use update_server_ip make your primary IP the one which have gatway. and your problem will get resolved.

Regards,

Aali

[williamconley]

when you post, please post your entire configuration including (but not limited to) your installation method, vicidial version and build, asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box.

Similar to This:
Vicibox X.X from .iso | Vicidial X.X.X Build XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)
_________

are your agents in the same room with the server or are they at a different location?

[charudatta]

I installed VicidialNow 1.3 Ce update to SVN
Asterisk 1.2.30.2
Web Client VERSION: 2.2.1-261 BUILD: 100625-1118
My call are going but after few call agents go pause or show status in realtime window as DISPO
On Agent desk he is on resume state he is no recieving call
Call in Ques show 2 or 3 but he is not get it


why sir this is happening from last 3 weeks i m facing this problem
My dial Plan
:; dial a long distance outbound number through a SIP provider
exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,2,Dial(sip/${EXTEN:1}@TRUNK1,55,tTo)
exten => _91NXXNXXXXXX,3,Hangup


thanks and regards

[williamconley]

_________

are your agents in the same room with the server or are they at a different location?

[rwfaught]

_________

are your agents in the same room with the server or are they at a different location?

I have this same issue. Agents will show paused on the real-time report but they are not paused. When this happens I have them log out and log back in. My agents are on the same physical network as the server, however I have the server on a public IP only currently. I am guessing that the issue is because of this - the client may for whatever reason not get an immediate response from the server and it would throw them into pause? Is that possible?

[mflorell]

Looking in the user stats, is there a pause reason when this happens?

[rwfaught]

Looking in the user stats, is there a pause reason when this happens?

There is no reason. It just happened to one of my agents and when I looked it just shows her as paused with no reason.

[rwfaught]

Looking in the user stats, is there a pause reason when this happens?

Actually, I just checked on another and it shows "LAGGED"... which I'm guessing is because although they are on the same physical network, since I'm pointing them at the public IP this would be the problem. I have a second NIC in the box but the server was reloaded by someone else during an extended absence and they never added the second NIC. I'm guessing putting that one on the private network and pointing the agents at that will fix the problem?

[williamconley]

likely will fix it.

The vicidial server can operate with Two NICs very easily, it's recommended that the Internal NIC be the "server ip" in use inside Vicidial since all your agents will be locally hitting that IP address. then making sure all local traffic comes in through that NIC will speed up your connections and keep them more secure. This also allows you to lock down the external NIC separately with IPTables so no unauthorized external traffic hits the system.