Ideal configuration & accessories for 15 agents?

[techster]

I have a vici running on xeon server with few hiccups.

What should be ideal specs for 15 seats?

- 15 agents (EXCLUDING TL)
- 2:1 dialing (2 calls for every single agent - Ratio)
- Bandwidth 1mb (upload/download = 1/1)
- GSM codec or better

They require AMD & Fax tone detection to be as precise as possible; ready to try codecs as the bandwidth cost is a bit high in their area. Investment on hardware is not a problem till the time it pays off.

[omarrodriguezt]

Well, I suggest to increase the bandwidth.

Look these numbers:


Incoming Bandwidth Outgoing Bandwidth
Calls: 30 Calls: 30
RTP: 4.69 Kbps RTP: 4.69 Kbps
UDP: 3.13 Kbps UDP: 3.13 Kbps
IP: 7.81 Kibps IP: 7.81 Kibps
Protocol: SIP Protocol: SIP
Audio Codec: 13.00GSM Kbps Audio Codec: 13.00GSM Kbps
*SIP overhead is disregarded! *SIP overhead is disregarded!
Incoming bandwidth: 858.75 Kbps
0.84 Mbps
107.34 KBps
0.1 MBps Outgoing bandwidth: 858.75 Kibps
0.84 Mbps
107.34 KBps
0.1 MBps
Total bandwidth (incoming and outgoing): 1717.5 Kbps
1.68 Mbps
214.69 KBps
0.21 MBps

http://www.asteriskguru.com/tools/bandw ... ulator.php

[williamconley]

test with the free educational version of g729 to see if it will work for you. but beware the CPU usage when you do it.

and watch your OTHER usage of internet (agent computers should not be used for ANYTHING other than the agent login screen).

[baizhebun]

hai, how to setup internal ip and external ip(public ip)... on my vicidial..?
I have already LAN card attached on my computer.... and currently connected in the internet....

Helps will be much appreciated...

[baizhebun]

and for example.. I assigned 192.168.0.188 to my vicidial server... din if i access my vicidial outside... what ip should I used? Is this ip that I assigned is functionable outside of my networkk?

[Michael_N]

you should use the public ip, to access vicidial from outside

[williamconley]

and for example.. I assigned 192.168.0.188 to my vicidial server... din if i access my vicidial outside... what ip should I used? Is this ip that I assigned is functionable outside of my networkk?

No. You cannot use 192.168.0.188 on your local network outside your local network. You will need to learn how to use your Router/Firewall properly to allow outside access to your server.