Cannot Manual Dial & Sorry, there are no leads in the ho

[teppers]

Hello! I have just installed VICIDIALER but I got these errors... I cannot Manual Dial in /agc/vicidial.php & when I go to /agc/vicidial.php this error occured "Sorry, there are no leads in the hopper". Your response is urgently needed... TY


By the way, I use CentOS, Asterisk1.2.13 & Astguiclient2.0.1

[abhasbajpai]

are you using hardphone/softphone
waht happens when you dial directly from the phone byepassing vicidial
and are the leads you loaded are active
and there are leads in the hopper
are your all cron scripts are running properly

[teppers]

hi! thanks for your reply... the problem for the leads/campaign is now ok... The problem is that i didnot put any data for the list_id in the vicidial_list table...

I still cannot do manual dial using vicidial though I can dial bypassing the vicidial... I am using softphone...

Help!!!

[mflorell]

Please post output from Asterisk CLI when you try to dial manually.

[teppers]

Hello guys!

Now when I login to http://XX.XX.XX/agc/vicidial.php, the phone does not ring and this error occurs: Noone is in your session: 8600051

Please see below
***************
[root@dialer ~]# /bin/ps -o "%p %a" --no-headers -A
1 init [5]
2 [migration/0]
3 [ksoftirqd/0]
4 [migration/1]
5 [ksoftirqd/1]
6 [events/0]
7 [events/1]
8 [khelper]
9 [kacpid]
30 [kblockd/0]
31 [kblockd/1]
49 [pdflush]
50 [pdflush]
52 [aio/0]
53 [aio/1]
32 [khubd]
51 [kswapd0]
197 [kseriod]
314 [ata/0]
315 [ata/1]
319 [scsi_eh_0]
320 [scsi_eh_1]
342 [kmirrord]
354 [kjournald]
1504 udevd
2139 [kauditd]
2201 [kjournald]
2829 syslogd -m 0
2833 klogd -x
2844 irqbalance
2856 portmap
2876 rpc.statd
2906 rpc.idmapd
2986 /usr/sbin/acpid
2999 cupsd
3052 /usr/sbin/sshd
3067 xinetd -stayalive -pidfile /var/run/xinetd.pid
3129 /bin/sh /usr/bin/mysqld_safe --defaults-file=/etc/my.cnf --pid-file=/var/r
3162 /usr/libexec/mysqld --defaults-file=/etc/my.cnf --basedir=/usr --datadir=/
3196 sendmail: accepting connections
3204 sendmail: Queue runner@01:00:00 for /var/spool/clientmqueue
3216 gpm -m /dev/input/mice -t imps2
3229 /usr/sbin/httpd
3239 crond
3255 /usr/sbin/httpd
3256 /usr/sbin/httpd
3257 /usr/sbin/httpd
3258 /usr/sbin/httpd
3259 /usr/sbin/httpd
3260 /usr/sbin/httpd
3261 /usr/sbin/httpd
3262 /usr/sbin/httpd
3273 xfs -droppriv -daemon
3293 /usr/sbin/atd
3314 dbus-daemon-1 --system
3325 cups-config-daemon
3336 hald
3346 /sbin/mingetty tty1
3347 /sbin/mingetty tty2
3348 /sbin/mingetty tty3
3435 /sbin/mingetty tty4
3437 /sbin/mingetty tty5
3438 /sbin/mingetty tty6
3483 /usr/bin/gdm-binary -nodaemon
3852 /usr/bin/gdm-binary -nodaemon
4061 /usr/X11R6/bin/X :0 -audit 0 -auth /var/gdm/:0.Xauth -nolisten tcp vt7
4380 /usr/bin/gnome-session
4435 /usr/bin/ssh-agent /usr/bin/dbus-launch --exit-with-session /etc/X11/xinit
4438 /usr/bin/dbus-launch --exit-with-session /etc/X11/xinit/Xclients
4439 dbus-daemon-1 --fork --print-pid 8 --print-address 6 --session
4443 /usr/libexec/gconfd-2 5
4448 /usr/bin/gnome-keyring-daemon
4451 /usr/libexec/bonobo-activation-server --ac-activate --ior-output-fd=18
4454 /usr/libexec/gnome-settings-daemon --oaf-activate-iid=OAFIID:GNOME_Setting
4460 /usr/libexec/gam_server
4496 /usr/bin/metacity --sm-client-id=default1
4500 gnome-panel --sm-client-id default2
4502 nautilus --no-default-window --sm-client-id default3
4504 gnome-volume-manager --sm-client-id default6
4506 eggcups --sm-client-id default5
4510 pam-panel-icon --sm-client-id default0
4512 /usr/bin/python /usr/bin/rhn-applet-gui --sm-client-id default4
4513 /sbin/pam_timestamp_check -d root
4520 /usr/libexec/gnome-vfs-daemon --oaf-activate-iid=OAFIID:GNOME_VFS_Daemon_F
4529 /usr/libexec/wnck-applet --oaf-activate-iid=OAFIID:GNOME_Wncklet_Factory -
4531 /usr/libexec/mapping-daemon
4536 /usr/libexec/mixer_applet2 --oaf-activate-iid=OAFIID:GNOME_MixerApplet_Fac
4540 /usr/libexec/clock-applet --oaf-activate-iid=OAFIID:GNOME_ClockApplet_Fact
4544 /usr/libexec/notification-area-applet --oaf-activate-iid=OAFIID:GNOME_Noti
4570 gnome-terminal
4571 gnome-pty-helper
4572 bash
4601 asterisk -vvvvgc
4621 /usr/sbin/httpd
5943 bash
30738 tail -f messages
1147 /bin/sh /usr/lib/firefox-1.5.0.8/firefox
1167 /bin/sh /usr/lib/firefox-1.5.0.8/run-mozilla.sh /usr/lib/firefox-1.5.0.8/f
1172 /usr/lib/firefox-1.5.0.8/firefox-bin
1361 bash
1518 /usr/libexec/nautilus-throbber --oaf-activate-iid=OAFIID:Nautilus_Throbber
1567 ./screen
1568 ./SCREEN
1569 /bin/bash
1630 ./SCREEN
1631 /bin/bash
1739 /bin/bash
2908 sshd: root@pts/3
2917 -bash
3299 crond
3307 /usr/bin/perl /usr/share/astguiclient/AST_manager_kill_hung_congested.pl
3390 /bin/ps -o %p %a --no-headers -A
**********************


for mysql:
***************
mysql> select * from live_channels
-> ;
Empty set (0.00 sec)

mysql> select * from live_sip_channels;
Empty set (0.00 sec)
****************


AST_update.pl --debug
**************[root@dialer astguiclient]# ./AST_update.pl --debug
LOOKING FOR Zap clients assigned to this server:
|SELECT extension FROM phones where protocol = 'Zap' and server_ip='203.189.11.16'|
LOOKING FOR IAX2 clients assigned to this server:
|SELECT extension FROM phones where protocol = 'IAX2' and server_ip='203.189.11.16'|
LOOKING FOR SIP clients assigned to this server:
|SELECT extension FROM phones where protocol = 'SIP' and server_ip='203.189.11.16'|
1001
1002
1003
Zap Clients: |
IAX2 Clients: |
SIP Clients: |1001|1001@1001|1002|1002@1002|1003|1003@1003|

|SELECT channel,extension FROM live_channels where server_ip = '203.189.11.16'|

|UPDATE server_updater set last_update='2006-11-22 10:05:09' where server_ip='203.189.11.16'|
concise: -1

|SELECT channel,extension FROM live_channels where server_ip = '203.189.11.16'|

|UPDATE server_updater set last_update='2006-11-22 10:05:10' where server_ip='203.189.11.16'|
concise: -1

|SELECT channel,extension FROM live_channels where server_ip = '203.189.11.16'|

|UPDATE server_updater set last_update='2006-11-22 10:05:10' where server_ip='203.189.11.16'|
concise: -1

|DELETE FROM live_sip_channels where server_ip='203.189.11.16'|

|DELETE FROM live_channels where server_ip='203.189.11.16'|

|SELECT channel,extension FROM live_channels where server_ip = '203.189.11.16'|

|UPDATE server_updater set last_update='2006-11-22 10:05:10' where server_ip='203.189.11.16'|
concise: -1

|SELECT channel,extension FROM live_channels where server_ip = '203.189.11.16'|

|UPDATE server_updater set last_update='2006-11-22 10:05:11' where server_ip='203.189.11.16'|
concise: -1

|SELECT channel,extension FROM live_channels where server_ip = '203.189.11.16'|

|UPDATE server_updater set last_update='2006-11-22 10:05:11' where server_ip='203.189.11.16'|
concise: -1

|SELECT channel,extension FROM live_channels where server_ip = '203.189.11.16'|

|UPDATE server_updater set last_update='2006-11-22 10:05:12' where server_ip='203.189.11.16'|
concise: -1

|SELECT channel,extension FROM live_channels where server_ip = '203.189.11.16'|

|UPDATE server_updater set last_update='2006-11-22 10:05:12' where server_ip='203.189.11.16'|
concise: -1

|SELECT channel,extension FROM live_channels where server_ip = '203.189.11.16'|

|UPDATE server_updater set last_update='2006-11-22 10:05:12' where server_ip='203.189.11.16'|
concise: -1

|SELECT channel,extension FROM live_channels where server_ip = '203.189.11.16'|

|UPDATE server_updater set last_update='2006-11-22 10:05:13' where server_ip='203.189.11.16'|
concise: -1

|SELECT channel,extension FROM live_channels where server_ip = '203.189.11.16'|

|UPDATE server_updater set last_update='2006-11-22 10:05:13' where server_ip='203.189.11.16'|
concise: -1

|SELECT channel,extension FROM live_channels where server_ip = '203.189.11.16'|

|UPDATE server_updater set last_update='2006-11-22 10:05:14' where server_ip='203.189.11.16'|
concise: -1

|SELECT channel,extension FROM live_channels where server_ip = '203.189.11.16'|

|UPDATE server_updater set last_update='2006-11-22 10:05:14' where server_ip='203.189.11.16'|
concise: -1
**************


****************
mysql> select * from vicidial_conferences;
+------------+---------------+-----------+
| conf_exten | server_ip | extension |
+------------+---------------+-----------+
| 8600051 | 203.189.11.16 | SIP/1002 |
| 8600052 | 203.189.11.16 | |
| 8600053 | 203.189.11.16 | |
| 8600054 | 203.189.11.16 | |
| 8600055 | 203.189.11.16 | |
| 8600056 | 203.189.11.16 | |
| 8600057 | 203.189.11.16 | |
| 8600058 | 203.189.11.16 | |
| 8600059 | 203.189.11.16 | |
| 8600060 | 203.189.11.16 | |
| 8600061 | 203.189.11.16 | |
| 8600062 | 203.189.11.16 | |
| 8600063 | 203.189.11.16 | |
| 8600064 | 203.189.11.16 | |
| 8600065 | 203.189.11.16 | |
| 8600066 | 203.189.11.16 | |
| 8600067 | 203.189.11.16 | |
| 8600068 | 203.189.11.16 | |
| 8600069 | 203.189.11.16 | |
| 8600070 | 203.189.11.16 | |
| 8600071 | 203.189.11.16 | |
| 8600072 | 203.189.11.16 | |
| 8600073 | 203.189.11.16 | |
| 8600074 | 203.189.11.16 | |
| 8600075 | 203.189.11.16 | |
| 8600076 | 203.189.11.16 | |
| 8600077 | 203.189.11.16 | |
| 8600078 | 203.189.11.16 | |
| 8600079 | 203.189.11.16 | |
| 8600080 | 203.189.11.16 | |
| 8600081 | 203.189.11.16 | |
| 8600082 | 203.189.11.16 | |
| 8600083 | 203.189.11.16 | |
| 8600084 | 203.189.11.16 | |
| 8600085 | 203.189.11.16 | |
| 8600086 | 203.189.11.16 | |
| 8600087 | 203.189.11.16 | |
| 8600088 | 203.189.11.16 | |
| 8600089 | 203.189.11.16 | |
| 8600090 | 203.189.11.16 | |
| 8600091 | 203.189.11.16 | |
| 8600092 | 203.189.11.16 | |
| 8600093 | 203.189.11.16 | |
| 8600094 | 203.189.11.16 | |
| 8600095 | 203.189.11.16 | |
| 8600096 | 203.189.11.16 | |
| 8600097 | 203.189.11.16 | |
| 8600098 | 203.189.11.16 | |
| 8600099 | 203.189.11.16 | |
| 8600100 | 203.189.11.16 | |
+------------+---------------+-----------+
50 rows in set (0.00 sec)
***************************


Please HELP... TY

[abhasbajpai]

are you using ztdummy
or hardware timer
please see that module is loaded
post the result of lsmod

[mflorell]

Post results of "screen -r"

[teppers]

Here is the screen -r result:

There is no screen to ba resumed

ZTDUMMY and ZAPTEL are loaded...

Sorry for late response... I was in out of town...

[abhasbajpai]

it seems screen is not installed properly
screen is needed for proper functioning fo vicidial

[mflorell]

Do you have the crontab entries entered properly?

[teppers]

Yes... all of the crontab entries that are indicated in the scratch_install were copied... Until now my vicidial is not working... HELP Pleaase...

[Op3r]

kindly post your crontab entries on pastebin ang put the link here.

and also what asterisk-perl are you using?