Disconnect or bad numbers stats

[omarrodriguezt]

Hello,

We are running a few outbound campaigns and it could be great if we can not recycle the Disconnect/Bad Numbers.
At this point we are recycling the NA numbers, but sometimes the disconnect and bad numbers are flagged for the system as NA mixing it with the ring no anwser, so we are recycling good numbers (like busy, ring no answer) with bad numbers as Disconnected and we don't want to waste time dialing back a number that is not in service.


In other words, how can we separate bad numbers (Disconnected, tritone, fast busy,ect) from good numbers (Ring no answer, busy)
Thank you for enlighten us.


This is a sample stats for a single day:

+--------+----------------------+----------------------+------------+----------------------------------+----------+
| | | | | CALL TIME |AGENT TIME|
| STATUS | DESCRIPTION | CATEGORY | CALLS | TOTAL TIME | AVG TIME |CALLS/HOUR|CALLS/HOUR|
+--------+----------------------+----------------------+------------+------------+----------+----------+----------+
| AA | Answering Machine Au | Unreachable | 775 | 38:45 | 0:03 | 12.27 | 7.41 |
| ANC | ELDERLY | Contact | 8 | 16:15 | 2:02 | 0.13 | 0.08 |
| B | Busy | Unreachable | 170 | 0:00 | 0:00 | 2.69 | 1.63 |
| CBHOLD | Call Back Hold | Contact | 865 | 15:59:53 | 1:07 | 13.69 | 8.27 |
| CLI | Already Customer / Y | Contact | 2 | 3:18 | 1:39 | 0.03 | 0.02 |
| CORP | CORPORATE NUMBER | Unworkable | 109 | 41:14 | 0:23 | 1.73 | 1.04 |
| CT | ANSWERING MACHINE | Unreachable | 760 | 2:17:03 | 0:11 | 12.03 | 7.27 |
| DISPO | | | 10 | 31:24 | 3:08 | 0.16 | 0.10 |
| DROP | Agent Not Available | DROP | 193 | 29:05 | 0:09 | 3.05 | 1.85 |
| FLUPCL | Follow Up Call | Contact | 14 | 31:31 | 2:15 | 0.22 | 0.13 |
| GateKe | Gate Keeper hung up | Unreachable | 1 | 0:25 | 0:25 | 0.02 | 0.01 |
| GOV | GOVERNMENT | Contact | 8 | 4:43 | 0:35 | 0.13 | 0.08 |
| HANGB | HANG UP BEFORE COMPA | Contact | 105 | 1:03:53 | 0:37 | 1.66 | 1.00 |
| HANGUP | HANG UP AFTER COMPAN | Contact | 27 | 33:01 | 1:13 | 0.43 | 0.26 |
| HGB | Hang up before prese | Unreachable | 71 | 42:45 | 0:36 | 1.12 | 0.68 |
| HOIDI | UNKNOWN LANGUAGE | Unworkable | 27 | 19:50 | 0:44 | 0.43 | 0.26 |
| INCALL | Lead Being Called | UNDEFINED | 5 | 2:19 | 0:28 | 0.08 | 0.05 |
| LANDLO | LANDLORD/ OWNER | Contact | 77 | 36:19 | 0:28 | 1.22 | 0.74 |
| LVMES | Left Voice Message | Unreachable | 226 | 3:51:15 | 1:01 | 3.58 | 2.16 |
| NA | No Answer AutoDial | Unreachable | 8950 | 0:00 | 0:00 | 141.65 | 85.60 |
| NC | NO ANSWER | Unreachable | 806 | 8:04:09 | 0:36 | 12.76 | 7.71 |
| ND | INVOICE AGENT NOT AV | Contact | 15 | 8:41 | 0:35 | 0.24 | 0.14 |
| NF | FAX NUMBER | Unworkable | 79 | 13:32 | 0:10 | 1.25 | 0.76 |
| NI | Not Interested | Contact | 225 | 3:52:41 | 1:02 | 3.56 | 2.15 |
| NL | DO NOT CALL | Contact | 132 | 1:14:49 | 0:34 | 2.09 | 1.26 |
| NN | BUSINESS NUMBER | Unworkable | 5 | 1:28 | 0:18 | 0.08 | 0.05 |
| NotInS | Not In Service | Unworkable | 3 | 0:10 | 0:03 | 0.05 | 0.03 |
| NQ | NOT QUALIFIED | Contact | 6 | 6:06 | 1:01 | 0.09 | 0.06 |
| OS | OTHER SUPPLIER | Contact | 11 | 10:31 | 0:57 | 0.17 | 0.11 |
| OSUP | USES OTHER SUPPLIER | Contact | 8 | 6:58 | 0:52 | 0.13 | 0.08 |
| OU | OTHER UTILITY | Contact | 9 | 9:03 | 1:00 | 0.14 | 0.09 |
| SALE | SALE ENERGY | Deal-Closed | 49 | 20:16:45 | 24:50 | 0.78 | 0.47 |
| USAGE | LOW USAGE | Contact | 2 | 3:11 | 1:36 | 0.03 | 0.02 |
+--------+----------------------+----------------------+------------+------------+----------+----------+----------+
| TOTAL: | 13753 | 63:11:02 | 0:17 | 217.67 | |
+------------------------------------------------------+------------+------------+---------------------+----------+

[mflorell]

We have been over this several times. Asterisk is not capable of detecting pre-answer signals, and carrier disconnect signaling is extremely inconsistent resulting in setting disconnect signals for valid phone numbers.

The only solution that works is a paid one, the Sangoma CPA that we have set up for several clients using ViciDial is very good at this, but you have to pay for it on a per channel basis.

[williamconley]

so three choices:

don't dial NA numbers = risk losing 5-20% of your NA numbers that are really valid phone numbers (no idea what the percentage really is because it varies dramatically from carrier to carrier according to those who have checked)

pay for a service that will properly allot them

or continue to dial the NAs = dial 80-95% NA calls (and all the downside associated with that)

[omarrodriguezt]

Thank you guys!
We will going for the paid solution.

[omarrodriguezt]

Finally, an open source solution for handle disconnects: http://www.eflo.net/VICIDIALforum/viewt ... b0e#p94002