Voice Problem

[sheikhatif]

Hi all
I install vici dialer on my Dual Xeon machine, after installation its working fine for only 30 mins, but after 30-40 mins agents facing vioce distortion/vioce delays and some time they hangup but the customer is still on the line, when they manual dial from that server without vici its work fine I dont know where the problem is ? so kindly please tell me how can I resolve this issue, I have the following specs of my xeon machine
2.0 Ghz Dual Xeon
Ram 1 GB
Hdd 320 GB Sata

[Op3r]

whats your loadavg?

what codec are you using?

are you using VOIP?

[sheikhatif]

1. Load Avg is 60% - 70%
2. Using codecs are g729 & gsm
3. Yess using VoIP

[abhasbajpai]

using hardphones or softphones
if softphones using hardware timer or ztdummy

[sheikhatif]

XLITE softphone n using ztdummy

[abhasbajpai]

which distro you are using
and have you changed timer frequency to 1000 hz
as most distros default timing is 100hz
>Timer frequency (1000 HZ)
(change to 1000Hz if using ztdummy for timer)
as per scratch install
as its very important for ztdummy to work properly in load
but then also ztdummy gives voice problems
if you take my suggestion get a cheap x100p clone card
even a Motorola 62802-51 chipset internal modem will also
used instead of x100p

[ramindia]

hi all

where is this chage need to be done

I have also same problem
other party voice is very low

using ztummy with lastest 2.0.1astgui

ram

[sheikhatif]

Hi

I m using Cent-OS 4.3, and kindly tell me that where is the prob is ? because manual dialing is going fine but prob accuring when using vici I have only 10 agents dialing on vici.....................

[mflorell]

loadavg is not a percentage number, what is your loadavg when you are having problems?

What kind of internet connection do you have?

[sheikhatif]

Hi Mat,
My internet connection type is DXX with 512mb of bandwidth.......

[gerski]

have you tried monitoring your internet if its stable or not?

[sheikhatif]

Yes m monitoring my bandwitdh with solarwinds and it doesnt show any bandwitdh chowk error......

[sheikhatif]

M checking my internet connection n it is working fine and stable......?

[ramindia]

Hi

iam not this may be the solution, but I had some time back same problem
after that i have fixed with codecs

can you post you sip.conf

show translation from asterisk cli

what is the codec server side
and what is the codec you are using client side

if you are using passthrough codecs you get this kind of problems

thats what my experiences

Ram

[sheikhatif]

HI Mat

I install again vici dial on my server and its working fine the only issue I faced that the user is logged inn in to server but his status is still not logged in. I dont no what is the problem ?

[mflorell]

did the agent click RESUME upon login?

What is the dial level and dial method of the campaign?

[waqqqas01]

I am also having a same problem in my Inbound calls dialer, Using vici8 . Sometimes customer voice gone with the stable internet connecting as well. Is there any solution that I can do with it ?