Reporting - Inbound Calls report

[gerski]

Hi Matt,

In Inbound - Closer campaign. Where can we check the report that has the number of Client calling (not in leads) in our TOLL FREE number. already configure TOLL FREE number in Inbound Groups.

[mflorell]

This is all done per inbound group and those stats are available in the VDAD Closer Stats.

[gerski]

I mean the history of Calls (callerid) with phone numbers on it. including their dispositions

[mflorell]

That would have to be a cross-table select between the vicidial_closer_log and vicidial_list table using the lead_id as the common field.

There is no standard report for this at this time.

[gerski]

Hi Matt,

I've created additional report for Inbound Closer Detailed Report with name, address, state, lead id, disposition etc.

It will help the admin to check the disposition of each client who called in the CLOSER group.

You can download the file here:

http://www.eflo.net/VICIDIALmantis/view.php?id=60

[ramindia]

Hi

thats nice report

i had uploaded in to my server and checked its working fine

But if you could make some more details could be
good idea i feel

like depends on status, like sales, not intrested, like categeory wise report

Ram

[gerski]

Hi

thats nice report
i had uploaded in to my server and checked its working fine

Thank You!

But if you could make some more details could be
good idea i feel

like depends on status, like sales, not intrested, like categeory wise report
Ram

What do you mean by depend on status? It has a disposition/status of each client called. I included the Lead_id if you want to check the full details of each client. (Search lead)

[Vijay]

is there any such report for all the outbound calls as well, like if i need the dispositions for all the outbound calls, without going to backend, any written code using which i can extract those reports??

[ramindia]

Hi

what i was is, search by status

like SALE, Busy depends on that if sort out some kind report
should be good i belive. thats my point of view


Ram

[gerski]

is there any such report for all the outbound calls as well, like if i need the dispositions for all the outbound calls, without going to backend, any written code using which i can extract those reports??

Its doable, for outbound call we may include a date range or a date with time ranger and lets say 5-10 status to choose from if we wanted to show more than 1 status...

or if you want we may include what list id will it search, sort by date with range and their disposition...


any other additional suggestion

[gerski]

what i was is, search by status

like SALE, Busy depends on that if sort out some kind report
should be good i belive. thats my point of view

That's a nice feature, we can include search by status, but my suggestion is why not do sorting by status, or even dates, agent name, customer name etc... What do you think

[ramindia]

Hi

thats good idea too,

but my view of thinking
if some one want to only status sale, he can only look
why do he/she need to look around all the query and making load on server

so better to have Idem wise search should be good idea,
i feel

Ram

[gerski]

Ok... Will create another report for custom search of status per date.