vicidial.org

by **VAL** » Thu Jul 09, 2009 9:53 am

Hi,

I have problem with getting to what is INCALL and CIcalls?
Can anybody explain it to me?
INCALL should be a call witch is beaing called at the moment, but in historical report I have this in few positions, how could it be?

Second problem is CIcalls. What is it? I can't find meaning of this shourtcut:(

VAL

by **mflorell** » Thu Jul 09, 2009 12:01 pm

If you have calls with a status of INCALL that are not in a call that means the agent closed their browser before dispositioning the call.

CI calls are Customer Interaction calls

by **VAL** » Fri Jul 10, 2009 2:20 am

Thank you for answering:)
Could you explain me more about Customer Interactions calls? what it shows? How can I use this information?

by **mflorell** » Fri Jul 10, 2009 5:13 am

Those are the statuses that you have Human Answered set to Y in the statuses screen. Some companies refer to these as CONTACTS and they are used for various statistical measurements.

by **VAL** » Fri Jul 10, 2009 5:40 am

thx:)

it was great help to me:)
Maybe you know a way how can I import a data base to vicidial from excel.
I nead to have informations about call back date and on second place who's lead is it.

by **mflorell** » Fri Jul 10, 2009 6:53 am

You might be able to do that with PHPMyAdmin if you have that installed.

by **VAL** » Fri Jul 10, 2009 7:00 am

ok I've it installed. But you should know that that isn't new data base. It'll be migrate from another system.
If it's posible how can I do that?

mflorell wrote:You might be able to do that with PHPMyAdmin if you have that installed.

by **mflorell** » Fri Jul 10, 2009 9:03 am

Very Carefully.

What kind of system are you migrating data from?

by **VAL** » Fri Jul 10, 2009 9:06 am

xcrms

mflorell wrote:Very Carefully.

What kind of system are you migrating data from?

by **kevjof** » Tue Oct 05, 2010 8:32 am

mflorell wrote:If you have calls with a status of INCALL that are not in a call that means the agent closed their browser before dispositioning the call.

CI calls are Customer Interaction calls

Hi Mike

When agents use "alternative phone" , the INCAll disposition remains in the VDAD report as a call. For example if their was "no answer" it will report N as a call and INCALL as a call, so its reporting two calls for one potential client. Can you tell me how to remove this please?

by **mflorell** » Tue Oct 05, 2010 7:42 pm

vicidial.php version and build?

by **kevjof** » Wed Oct 06, 2010 12:34 am

VERSION: 2.2.1-237
BUILD: 100510-2015

by **mflorell** » Wed Oct 06, 2010 5:27 am

what do you want removed exactly? do you want one of the calls not to be reported at all? Do you want to force disposition for each call?

by **kevjof** » Wed Oct 06, 2010 5:41 am

In a previous posting you said that INCALL appears on VDAD report when the agent closes browser prior to setting disposition.

If an agent dials a cell number and there is no reply and then dials alternative number and gets answering machine, how would this apear on the VDAD report?

by **mflorell** » Wed Oct 06, 2010 7:51 am

which log are you referring to exactly?

by **kevjof** » Wed Oct 06, 2010 7:55 am

The Call Status Stats on the VDAD report

by **mflorell** » Wed Oct 06, 2010 2:50 pm

Testing with 2.4 shows it will only count the last disposition you set, but the agent log will count both.

by **kevjof** » Thu Oct 07, 2010 1:59 am

Is 2.4 available for download ?

by **mflorell** » Thu Oct 07, 2010 2:26 pm

svn/trunk, instructions are in the Wiki

vicidial.org

INCALL and CIcalls

INCALL and CIcalls

INCALL on Alternate Dialing

INCALL

INCALL

INCALL

INCALL

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